Field Coach Trainer - France Benelux Monaco

As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development.

Position Overview

As a Field Coach Trainer reporting into the Retail Learning Manager, you will be instrumental in leading a culture of retail excellence among our retail teams inspiring our Tiffany Client Advisors to make the most of their product knowledge with a strategic approach to selling and client development.

Key Responsibilities

Gap analysis

• Monitor and observe daily client interactions on the sales floor.
• Evaluate individual behaviors, knowledge, and attitude against Tiffany standards and client Promise.
• Partner with store leaders to identify store opportunities through sales dashboards, Mystery Shopping and NPS scores.

Elaboration of a Coaching Plan

• Share feedback with Retail Learning and Store Managers and agree on an individual coaching plan to improve ensure brand behaviors are demonstrated on the sales floors.
• Create a store learning and coaching action plan with individual targets and a timeline.

Execution of the Coaching Plan

• Monitor and coach the sales team on the individual targets, offering short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, etc).
• Establish frequent check-in schedule with store leadership, retail performance and learning teams on coaching conversations, progress, and opportunities.
• Thanks to a close monitoring the collaborators, support the yearly performance review process of the teams.
• Track coaching conversations, update training records.
• Partner with store leadership and retail learning manager to structure learning paths of collaborators incl. regional training sessions, peer mentorship programs, employee experiences etc.

Onboarding of newcomers

• Organize and/or facilitate inspiring & impactful in-store on-boarding/induction to all new hires, partnering with subject matter experts in the region or store to ensure an enhanced learning experience for the employee.
• Establish clear instore follow up to ensure adaption and proficiency in all retail tools.
• Follow up on a regular basis on progresses and gaps within this special audience.

Support of the Retail Learning Manager

• Organize and/or facilitate classroom trainings for the retail teams.
• Contribute to the evaluation of the store and give feedback to the Retail Learning Manager to help him/her plan supportive actions towards a store and its management team.

Support of the EUROPE Retail Leaning Community

As part of the Retail Learning Community, you will be contributing to the conversations through feedbacks and sharing good practices.

Required Qualifications

• Retail Experience
• Retail Leadership Experience and/or Field Training preferred
• Jewelry industry experience preferred
• Strong facilitation, communication, and interpersonal skills
• Ability to interact with all levels of employees and diverse teams
• Empowers team and holds self & others accountable.
• Confident in taking initiative and identifying the appropriate course of action.
• Demonstrate thoughtfulness, curiosity, and optimism.
• Willingness to work 4 days a week in-store
• Willingness to travel as needed

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.