Fashion Clienteling Project Manager (F/M/X)

Position

Fashion Clienteling Project Manager

Work on all Fashion Client Activations—Fashion Shows, Client Days, and collection launches in store and outside venues—for our most valued clients, ensuring a seamless, elevated, and consistent experience across all markets.

Based in Paris, collaborate closely with Global, Regional, and Local teams to coordinate and follow‑up on all activations throughout the year.

Job Responsibilities

• Events Calendar

  Partner with Client Development teams worldwide to build and implement a comprehensive fashion client activations calendar driven by fashion shows and key business moments (collection launches, market opportunities, product focus), ensuring local relevance within a global framework.

• Client Nominations & KPIs Monitoring
  • Conduct analysis to develop smart client nominations for all fashion events.
  • Follow-up on KPIs such as attendance, conversion rate, average transaction value, and turnover.
  • Track global bookings/sales during events.
  • Perform client analysis and competition benchmarking.
  • Collaborate with the Business Analyst to support activities and generate new ideas.
  • Maintain a departmental newsletter.
  • Plan for operational and cross‑functional collaboration.
• Operational & Cross‑Functional Collaboration

  Liaise with key teams across the organization to improve efficiency, including:

  • Business Unit teams to define product assortments and targets.
  • VM teams to design impactful product set‑ups and seamless client journeys.
  • Events & Image team to ensure consistency and service excellence across all event touchpoints.
  • Dior Academy for training and styling across all events.
  • Retail Performance teams to work on sales apps and follow‑up on deposits/invoicing.
  • Finance team to monitor budget and ROIs closely.

Profile

• Minimum 3–5 years of experience in luxury client development or high‑end client relations, ideally within Fashion or Luxury sectors.
• Very strong analytical skills.
• Fluent in English.
• Strong strategic and analytical mindset combined with creativity and a deep understanding of luxury market dynamics.
• Results‑driven profile with a strong sense of service excellence and brand sensitivity.
• Team player, at ease with coordinating 360° projects.