Expert Opérations locales IT

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom Digital Services is ensuring for the Alstom businesses and customers the build and support of a large portfolio of business solutions in several functional areas.

The IS&T Local Operations Expert reports to the IS&T Business Partner (local IT director) and is accountable for running & maintaining all services and infrastructures in the site portfolio. He/She is the main contact for all IT related topics bringing together central IT and site/country business teams, supporting the execution of centrally and locally driven projects, and ensuring local services in IT operations in La Rochelle site.

Service Management

• Contribute to user satisfaction, including mitigations and improvement plans in cooperation with central teams
• Support IS&T scope for audit / ICQ processes (internal control questionnaire)
• Consolidate feedback and requirements for users and elevate to the relevant IS&T organization
• Qualify new local demands for digital services
• Help in procuring the required IT consumables & equipment

Change Management

• Promote global services and solutions, ensure regular communication related to the site and beyond
• Accompany site users in understanding the IT offer

Team Management

• Coordinate IT local operations with the involved business teams and partners
• Coordinate local service partner

Competencies & Skills

• Transversal and technical knowledge of IT landscape (applications, hosting, local network)
• Capable to work in a matrix organization
• Leadership and good communication/influencing skills
• Good analytical skills
• Priority management
• Pragmatic mindset; hands on attitude

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!