Expert Opérations locales IT

The IS&T Local Operations Expert reports to the IS&T Business Partner (local IT director) and is accountable for running & maintaining all services and infrastructures in the site portfolio. He/She is the main contact for all IT related topics, coordinating central IT and site/country business teams, supporting the execution of centrally and locally driven projects, and ensuring local services in IT operations in the La Rochelle site.

Service Management

• Contribute to user satisfaction, including mitigations and improvement plans in cooperation with central teams
• Support IS&T scope for audit / ICQ processes (internal control questionnaire)
• Consolidate feedback and requirements for users and elevate to the relevant IS&T organization
• Qualify new local demands for digital services
• Help in procuring the required IT consumables & equipment

Change Management

• Promote global services and solutions, ensure regular communication related to the site and beyond
• Accompany site users in understanding the IT offer

Team Management

• Coordinate IT local operations with the involved business teams and partners
• Coordinate local service partner

Technical & Soft Skills

• Transversal and technical knowledge of IT landscape (applications, hosting, local network)
• Capable to work in a matrix organization
• Leadership and good communication / influencing skills
• Good analytical skills
• Priority management
• Pragmatic mindset; hands on attitude