Experienced Systems and Network Administrator

Responsibilities

• Ensure the proper operation and security of IT systems and networks while providing high-quality technical support to users.
• Provide user support for hardware, operating systems, office software and network issues.
• Handle recovery requests reported by our clients.
• Process support incidents and requests escalated by the hotline support team.
• Perform equipment maintenance through remote management actions or on-site interventions.
• Drive recovery operations in compliance with contractual commitments.
• Create and update IT documentation and distribute intervention reports.
• Improve and automate administrative processes and write administration procedures.
• Participate in identifying needs and provide technical advice to clients.
• Manage client security incidents.

Requirements

• Engineering degree in Computer Science, Information Systems or a related field, supplemented by relevant professional certifications (e.g., CCNP, MCSE).
• At least 5 years of experience in advanced systems and network management roles, with demonstrable technical leadership.
• Excellent project management, communication and complex problem-solving skills.
• Ability to work under pressure, prioritize tasks and manage multiple projects concurrently.
• Deep knowledge of systems and network architectures, including recent technologies in virtualization, cloud computing and cybersecurity.
• Proven experience managing large virtualized environments and administering complex networks.
• Expertise in designing and implementing advanced security solutions, including intrusion detection and prevention systems.
• Strong scripting and automation experience to improve operational processes.

Core Competencies

Demonstrates expertise in systems and network management, with a strong focus on security solutions, technical support, and process automation. Proven ability to lead projects, manage client incidents, and improve operational efficiency in IT environments.