Experienced CSM - Germany M/F/D

THE TEAM

Team Name & Location: Customer Success team, based in Cologne, with a possible secondary option in Paris for German‑speaking candidates.

Team Composition: Customer‑facing team managing a portfolio of around 20 accounts, collaborating closely with internal teams including Product and Analytics, as well as key account clients.

Role Overview: This is a Customer Success Manager role in a SaaS environment, focused on managing and growing existing client relationships through strategic, long‑term support that helps clients achieve their KPIs through the platform.

Tech Stack & Tools: AB Tasty platform, A/B testing and personalization tools, reporting and KPI analysis dashboards, and collaboration with Product and Analytics teams.

Additional Information: Priority location is the Cologne area with 2 days per week in the office; occasional travel within Germany is expected.

YOUR MISSION

• Manage a portfolio of customers, maximizing expansion while minimizing churn.
• Build and maintain strong, trust‑based relationships with key account clients to ensure long‑term success and loyalty.
• Drive customer engagement, adoption, and performance by providing strategic consulting on testing and personalization optimization.
• Lead workshops, CRO meetings, trainings, and technical implementations to enhance customer experience.
• Liaise with internal teams, including Product and Analytics, to provide feedback, share insights, and contribute to product evolution.
• Act as a trusted advisor for clients, presenting data‑driven insights and recommendations to both C‑levels and end‑users.

WHAT YOU'LL BRING

• Proven experience in Customer Success or Account Management for SaaS companies.
• Confidence in customer consulting, data analysis, and translating insights into actionable marketing plans.
• Eagerness to proactively drive customer success, foster adoption, and contribute to business growth.

If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application!

WHY YOU'LL LOVE IT HERE

• Make a Real Impact: Directly influence our success and contribute to the company's growth.
• Ownership & Autonomy: We believe in trust—no micromanagement, just the freedom to excel.
• International Culture: Collaborate with a diverse, global team across 8 countries.
• Career Development: We offer vast opportunities for professional growth, education, and upward mobility.
• Flexible Work: Enjoy a balanced schedule with up to 3 days of remote work per week.
• Perks: Centrally located office, meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and remote work expense support.

INTERVIEW PROCESS

• Step 1: Discovery interview with Anna, Talent Acquisition Partner.
• Step 2: Case study (home assignment)
• Step 3 : Hiring Manager interview with Kasthuri, Customer Success Manager.
• Step 4: Final meeting with Céline, VP Client.
• Step 5: Team fit meeting (optional).

DETAILS

• Contract: Permanent full‑time
• Location: Cologne or Paris
• Remote: up to 3 days/week