Executive Strategy Advisor to the President & Board

Administrative positions

STUDENT ACCOUNTING ASSISTANT (SAS)

DEPARTEMENT : Academic Affairs – Student Accounting Services (SAS)

SUPERVISOR : Senior Manager of Student Accounting Services or any other supervisor designated by the president.

POSITION OVERVIEW

The Student Accounting Assistant will provide information, support, and regular communication to students regarding tuition, fees, payments, and billing. The position will be responsible for responding to telephone inquiries, assisting with student walk-ins, managing the SAS shared mailbox, serving as a backup for SAS team members, and coordinating with other departments on matters related to student billing, collection, and refunds. The assistant serves as a primary point of contact for students and families regarding financial accounts and support for updating the records on the Student Information System within the department.

Primary Duties & Responsibilities

Financial Operations & Invoicing

• Billing Accuracy : Ensure all tuition and fees are correctly charged to student accounts.
• Invoicing : Prepare and send proforma invoices to incoming students and generate manual invoices as required.
• Payment Processing : Record and process daily incoming payments, including bank transfers, checks, credit cards, and cash deposits.
• Reconciliation : Reconcile student accounts as needed and ensure that loans and Financial Aid packages accurately match course registrations.
• Refund Management : Ensure accurate and timely processing of student refunds and security deposit returns in accordance with university policy.
• Collections : Implement a systematic follow-up process to resolve outstanding payment issues.

Student Account Support & Communications

• Advisory Support : Provide daily support to students and Financial Responsibility Parties (FRPs) regarding payments, grants, and loans.
• Query Management : Manage the Student Accounting Services (SAS) shared mailbox and ensure an efficient response to phone inquiries and in-person visits.
• KPI Performance : Maintain and improve Key Performance Indicators (KPIs) related to response times and service quality.

Data Integrity & Regulatory Compliance

• System Maintenance : Maintain the integrity of the Student Information System by running regular reports and adjusting records as necessary.
• Technical Updates : Review and correct cost types, update student holds, manage coop billing, and maintain "User Defined" notes.
• Tax & VA Compliance : assist in preparing accurate tax forms in compliance with regulations and assist in certifying students receiving benefits from the Department of Veterans Affairs.
• Process Oversight : Manage both academic and financial processes, including tasks related to registration, withdrawals, leaves of absence, internships, and general academic concerns.

Administrative & Team Support

• Documentation : Assist in reviewing SAS policies and updating Business Process Records (BPRs) to ensure operational consistency.
• Team Collaboration : Serve as a backup for other SAS team members and assist with additional responsibilities as requested by the manager.
• Adaptability : Take on other appropriate duties as assigned by the Supervisor according to the needs of the department.

Qualifications

• Language Skills : Native or near-native English speaker with a good command of French.
• Interpersonal Excellence : Service-oriented with excellent communication and interpersonal skills.
• Cultural Competence : Cultural sensitivity and experience working or studying in highly diverse environments.
• Organizational Ability : Excellent organizational skills with the ability to work well under stress and meet deadlines.
• Teamwork : Ability to deal effectively with people and contribute to a team environment.
• Core Systems : Proficient in Outlook, Excel, and basic computer applications.
• Educational Knowledge : Familiarity with the American educational system is desirable.
• Technical Desirables would be a plus :
• Experience with SQL for data querying.
• Experience with Power BI for data visualization and dashboard creation.

Any candidate who applies must have the legal right to work in France.

Senior Advisor to the President and Secretary to the Board

DEPARTMENT: President’s office

CLASSIFICATION: Cadre

TYPE OF CONTRACT: CDI Full-Time

SUPERVISOR: President of the University (with a dotted-line relationship to the Chair of the Board of Trustees)

Position Summary

The Senior Advisor to the President and Executive Secretary to the Board of Trustees serves as a principal strategic and operational partner to the President and the Board, ensuring the effective functioning of the University’s highest governing body. This role combines high- level governance support, institutional project management, and executive coordination with exceptional discretion, judgment, and professionalism.

Acting as a trusted steward of confidential matters and a key point of continuity between trustees, senior leadership, and external stakeholders, the Senior Advisor and Executive Secretary supports the President and Board in advancing institutional priorities, maintaining governance excellence, and cultivating strong relationships with trustees and external constituents. The position requires intellectual agility, impeccable professional demeanor, and the ability to manage complex, sensitive work with calm authority.

Key Responsibilities

Presidential and Executive Support

• Act as a strategic partner to the President in coordinating priorities, initiatives, and decision-making across the institution.

• Identify issues requiring presidential attention and proactively surface risks, dependencies, and opportunities.

• Support the President in preparing for high-level meetings, presentations, and engagements involving trustees, senior leaders, and external stakeholders.

• Provide high-level strategic and operational support to the President on matters involving the Board, senior leadership, and external stakeholders.

• Help manage information flow to and from the President, ensuring clarity, prioritization, and appropriate follow-through.

• Anticipate issues requiring presidential attention and ensure appropriate preparation, documentation, and follow-through.

• Support special initiatives, strategic projects, and presidential priorities that require coordination across divisions or with trustees.

• Track presidential and Board-driven initiatives, ensuring accountability, progress, and timely execution

• Serve, when appropriate, as a proxy or representative of the President in meetings or communications.

Board Governance and Strategic Support

• Plan, coordinate, and support all meetings of the Board of Trustees and its committees, including agendas, briefing materials, resolutions, minutes, and follow- up actions.

• Ensure Board materials are accurate, strategically framed, timely, consistent, and aligned with institutional priorities.

• Advise the Board Chair and Committee on Trustees on governance processes, trustee engagement, and Board dynamics, drawing on institutional knowledge and best practices.

• Support the Board Secretary in maintaining official Board records and the Committee on Trustees in maintaining official Board policies, processes, and practices, in compliance with legal, accreditation, and regulatory requirements.

Project Management and Institutional Coordination

• Manage complex, multi-stakeholder projects originating from Board directives or presidential initiatives, ensuring clarity of scope, timelines, and accountability.

• Track Board decisions and action items, monitor progress, and ensure timely reporting and execution.

• Coordinate effectively with students, senior leaders, legal counsel, advancement, communications, and academic leadership, as well as with faculty, staff, and students across the institution.

Confidentiality, Judgment, and Institutional Stewardship

• Handle highly sensitive, confidential, and often privileged information with absolute discretion and sound judgment.

• Exercise diplomacy, emotional intelligence, and institutional loyalty in navigating complex governance and political environments.

• Serve as a trusted advisor and stabilizing presence during periods of transition, crisis, or heightened scrutiny.

External Relations and Professional Representation

• Serve as a key ambassador for the President’s Office and the University in interactions with trustees, donors, alumni, government officials, and other external constituents.

• Welcome and engage both internal constituents and external stakeholders with warmth, professionalism, and confidence, reflecting the values and stature of the institution.

• Ensure that all Board-related interactions and communications reflect the highest standards of professionalism and institutional tone.

Other appropriate duties assigned by the supervisor.

Qualifications

Required

• Bachelor’s degree required; advanced degree strongly preferred.

• Significant experience (typically 8–12+ years) in senior administrative, governance, or executive support roles within higher education, nonprofit, or comparable complex organizations.

• Demonstrated experience supporting a governing board, CEO/president, or senior executive at a strategic level.

• Exceptional written and verbal communication skills in English.

• Proven ability to manage complex projects, competing priorities, and sensitive situations with composure and precision.

• Absolute discretion, integrity, and sound judgment.

Preferred

• Experience in higher education governance or a deep understanding of university structures and culture.

• Experience of senior executive officer role preferred.

• Familiarity with legal, fiduciary, and accreditation considerations affecting boards of trustees and a willingness to navigate both the French and US higher education and compliance landscapes.

• French language speaking ability would be an asset but is not essential

Core Competencies and Attributes

• Strategic thinker with strong organizational instincts

• Calm, authoritative presence and impeccable professional demeanor

• Politically astute and emotionally intelligent

• Highly organized, detail-oriented, and reliable under pressure

• Service-oriented, with a deep respect for institutional mission and tradition

• Confident working with senior leaders, trustees, faculty, staff, and high-profile external constituents

Working Style and Expectations

This role requires flexibility, discretion, and availability aligned with the demands of a president’s office and board schedule, including occasional evenings, weekends, and travel. The Senior Advisor is expected to operate with independence, initiative, and a deep sense of institutional responsibility.