Executive Assistant I

Overview

Reserved for executive assistants supporting senior executives in the C or D band who are direct reports to a Regional President or to a senior executive in the B band. Provides wide-ranging support, relieving the executive of complex administrative duties, managing an email inbox and systems, and serving as a liaison with internal and external stakeholders on purchasing, personnel, facilities, and operations matters.

Responsibilities

• Provides administrative support to the area executive, exercising judgment and initiative.
• Administers programs, projects, campaigns, or processes for the operating unit served.
• Coordinates the manager’s schedule, makes appointments, and arranges travel.
• Answers, screens, and directs incoming calls, delegating to subordinates when appropriate.
• Assists in preparing administrative reports, performs sensitive information gathering, and distributes reports to appropriate audience.
• Greets internal and external customers, answering complex questions.
• Sorts and distributes incoming mail, prepares outgoing mail, and responds to non‑executive material.
• Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities.
• Liaises with key executives, external management, and other important contacts to transmit information and obtain data.
• Creates written correspondence and reports from rough drafts, editing for grammar, punctuation, or spelling.
• Organizes and maintains confidential file systems and records.
• Acts as a liaison to others outside the department related to administrative requests.
• Performs other administrative duties as assigned.

Qualifications

• High school education; ability to read, write, type, edit, and proof general business correspondence.
• Five or more years of secretarial/administrative experience, with at least three years with the company preferred.
• Accurate and efficient dictation recording and typing, with a normal range of business vocabulary.
• Proficiency with Microsoft Office products such as Word and Excel.
• High level of confidentiality and professionalism.
• Ability to multitask, handling multiple tasks and projects simultaneously.
• Strong interpersonal skills for building relationships across the organization.
• Problem‑solving skills for handling moderately complex issues.

Salary and Benefits

Base salary is within the range for this pay grade across the U.S.; individual salaries vary by role, skills, experience, education, and location. The role is eligible for an incentive compensation plan based on company and individual performance.

Benefits include physical, financial, emotional, and social well‑being programs. For full details, visit

Location

Charlotte, North Carolina 28202

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.