European Field Service Technical Director

European Field Service Technical Director – Role

European Field Service Technical Director with pan‑European scope. The senior leadership role leads and transforms the Field Service Technical organization across Europe, aligning service, operations, and commercial impact to deliver scalable, high‑quality service and drive business growth.

Key responsibilities include:

• Leadership & Community Building
  • Lead, coach and develop field service technical leaders across multiple European regions.
  • Build a strong, connected field service technical community with shared standards and best practices.
  • Foster a high‑performance, collaborative culture across countries.
• Customer Experience & Performance
  • Drive continuous improvement of customer satisfaction (KPIs, service quality, responsiveness).
  • Ensure consistent, high‑quality service delivery across markets.
  • Act as a key voice of the customer within the organization.
• Strategy & Transformation
  • Define and implement the European Field Service Technical strategy, aligned with business objectives.
  • Support local teams in structuring and optimizing their service organizations.
  • Drive standardization while allowing for local market adaptation.
• Operational Excellence
  • Lead the optimization of core service processes and workflows.
  • Improve efficiency, scalability, and service consistency.
  • Leverage data and KPIs to drive performance and decision‑making.
• Third‑Party Management
  • Develop and manage a robust network of third‑party service providers.
  • Ensure performance, quality, and cost efficiency across partners.
• Commercial Impact & Growth
  • Support business growth by embedding service & support value into tenders and contracts.
  • Identify and deploy strategies to grow after‑sales revenue.
  • Position service as a key differentiator in the market.

Travel : High level of travel across Europe in the initial phase, progressively decreasing as processes mature.

What We’re Looking For

• Proven experience in a Field Service leadership role within an international environment.
• Strong track record in team leadership, coaching, and organizational development.
• Ability to operate at both strategic and operational levels.
• Experience driving process improvement and service transformation.
• Strong analytical mindset with data‑driven decision‑making.
• Excellent stakeholder management and communication skills.
• Comfortable working in a matrix, cross‑functional environment.
• Languages: English required; fluency in another European language (French or German strongly preferred).

Benefits

Competitive compensation, comprehensive benefits including medical, dental and vision insurance, 401(k) plan, and numerous opportunities for professional growth and development.

Equal Opportunity Employer

Diversey – A Solenis Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, colour, religion, sex, sexual orientation, gender identity, national origin or disability status.