Euronext Clearing - Client Support Analyst

Responsibilities

• Act as the central point of contact of an allocated group of clients on operational matters and ensure an efficient incident management process, escalating issues accurately and in a timely manner.
• Provide client support and follow up on all questions or issues until resolution, regularly informing the client of progress, especially when in‑depth analysis is required.
• Ensure compliance with Service Level Agreements and strengthen the quality framework to meet quantitative and qualitative objectives.
• Drive continuous improvement of processes and practices, assess and select improvement opportunities that provide long‑term value and minimize operational risks.
• Contribute to operational enhancement projects, review specifications, create terms of reference for upcoming products and initiatives, support clients for developments and tests, and execute conformance tests with the clients.

Qualifications

• Strong financial background and a good knowledge/understanding of the various activities of Euronext direct and indirect client base.
• Prior relevant Client Services experience.
• High standards of service delivery to clients and ability to create strong relationships.
• Strong analytical and organizational skills and a problem‑solving attitude.
• Experience with project management and ability to monitor projects.
• Strong verbal communication skills both internally and externally.

Apply by submitting a CV in English.

Euronext is an equal‑opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor.