EProcurement Project & Support Specialist H/F

The Role

We are looking for an eProcurement Project & Support Specialist who will be responsible for setting up, managing, and supporting eProcurement solutions, contributing to the digitalization of our customers’ purchasing processes.

You will act as a key interface between customers, internal teams, and external partners, ensuring successful project delivery and ongoing support. This is a dynamic, hands‑on role combining project management, technical implementation, and customer interaction.

Responsibilities

• Manage end‑to‑end eProcurement projects: from scoping and design to implementation and go‑live
• Configure and implement customer‑specific solutions (including Electronic catalogs and customized catalog files, PunchOut integrations via ERP systems (e.g., AX2012, Navision) and web platforms)
• Approve workflows and purchasing configurations
• Ensure successful technical integration with customer systems, in collaboration with internal IT teams and external partners
• Support transactional document integrations (e.g., order, invoice flows) in coordination with stakeholders
• Provide ongoing technical support, troubleshooting issues and ensuring timely and effective resolution
• Act as a trusted advisor to internal stakeholders, promoting eProcurement solutions and supporting commercial activities
• Monitor solution performance, create reports, and analyze data to improve customer outcomes

Requirements

• Bachelor’s degree (or equivalent)
• 2+ years of experience in eProcurement, technical support, or project‑based roles
• Fluent in English is mandatory (the team is mostly made of English speakers)
• Good knowledge of ERP systems and MS Office, digital purchasing processes and eCommerce/webshop environments
• Basic understanding (nice to have) of electronic data formats and integrations (e.g., XML, UBL, ESB)
• Strong affinity with IT systems, automation, and transactional processes

Key Skills

• Strong project management and organizational skills
• Analytical mindset and problem‑solving abilities
• Customer‑oriented approach with commercial awareness
• Excellent communication and stakeholder management skills
• Proactive attitude and ability to work independently
• Attention to detail and accuracy