Enterprise Services Engineer

Job Overview

At Tanium, Enterprise Services Engineers (ESEs) serve customers as hands‑on experts for remote and on‑site engagements. ESEs operate in a highly team‑based environment with Technical Support Engineers, fellow Engineers, Customer Success Managers, and Sales Account Managers, contributing to customer success by operating and maintaining the Tanium platform and its modules to achieve operations, risk, compliance, asset, and security outcomes.

What You’ll Do

• Work closely with customers to operationalize, administer, and maintain the Tanium Platform, solving complex technical issues independently or with teammates.
• Identify opportunities for customers to gain greater value from the Tanium platform.
• Consistently and cogently address customer needs through strong verbal and written communication.
• Conduct daily health‑checks on assigned accounts and collaborate with Technical Support Engineers on strategic customer activities.
• Contribute to and track activity, after‑action reports, root causes, and daily status updates.
• Document best practices and Play Book entries.
• Work closely with Customer Success Managers to improve Tanium operational status within key accounts.
• Provide technical direction to customer IT support staff.

Requirements

• Education : BA/BS or equivalent experience required.
• 5+ years of experience in IT/Consulting.
• 5+ years of experience in Systems Administration/Engineering.
• Hands‑on Tanium experience is a major plus.
• Ability to speak German, Spanish, or French is a major plus.
• Strong troubleshooting and communication skills.
• Broad knowledge across several technical domains, with deep expertise in one or more of the following:
  • Endpoint Security
  • Endpoint Support/Troubleshooting
  • Incident response
  • Systems Management
  • Systems Administration
  • Software Engineering
  • Utility Scripting (e.g., Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking and problem‑breaking skills.

Tanium is an Equal Opportunity and Affidaviate Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre‑employment testing or requirements, please contact