Enterprise Project Management Account Director

Turner & Townsend is seeking a highly motivated and results‑oriented Enterprise Project Management (PJM) Account Director to champion growth and strategic account leadership within the Life Sciences Sector of our global Enterprise client portfolio.

Strategic Alignment & Account Planning

• Partner with the Global Account Director to translate the client’s real estate strategy into actionable project delivery.
• Assist the Global Account Director in developing and executing tailored project strategies.
• Coordinate among project teams to align variable and dedicated Project Leaders with the client’s operations, support functions, and relevant expertise to grow the account.

Operational Excellence & Client Service Delivery

• Support delivery of project‑management services to assigned projects, ensuring consistent quality, operational efficiency, and client satisfaction.
• Monitor operational efficiency and profitability of the client’s projects and report observations to the Group Account Director.
• Foster a culture of client‑centricity within the project teams, championing proactive and responsive approaches to client needs.
• Act as a local escalation point for complex project issues, ensuring timely and effective resolution while safeguarding client relationships.
• Develop and improve process playbooks, implement change management, governance, structure, and risk management including safety protocols.

Growth & Business Development

• Support project teams in identifying and pursuing new business opportunities within the client account.
• Collaborate with the Group Account Director to realize the overall account growth plan and coach project teams accordingly.
• Leverage sector knowledge and market insights to help project teams develop compelling solutions and presentations that showcase the value of Turner & Townsend’s services.
• Drive cross‑selling initiatives with the Group Account Director, promoting the full spectrum of Turner & Townsend’s capabilities to maximize account penetration and growth.
• Actively participate in client meetings and presentations, building strong relationships and positioning Turner & Townsend as a trusted advisor.

Team Leadership & Collaboration

• Provide day‑to‑day leadership, direct management, and oversight for the client’s account teams.
• Foster a collaborative, high‑performing project‑team environment, promoting knowledge sharing, best‑practice dissemination, and a unified client‑focused approach.
• Work closely with the Group Account Director to ensure execution of the client’s account plans with consistent service delivery across the real‑estate portfolio.

Qualifications & Experience

• Bachelor’s degree in business, engineering, a relevant AEC field, or equivalent experience.
• Experience in principal construction delivery is preferable.
• Accreditation (preferred) within one or more recognized project‑management certification programs.
• 10+ years of experience in a client‑facing project‑management or professional‑services role, with a proven track record of delivering exceptional client service.
• Experience with Life Science sector clients is highly desirable.
• Strong understanding of project‑management methodologies, best practices, and industry trends.
• Excellent communication, interpersonal, and stakeholder‑management skills, with the ability to build strong relationships at all levels of an organization.
• Proven ability to navigate complex matrix organisations and collaborate effectively across diverse teams and geographies.
• Strong commercial acumen and a proactive approach to identifying and pursuing growth opportunities.

Please be advised that effective January 1, 2025, CBRE Project Management and Turner & Townsend were consolidated into a single global business entity. As a candidate applying for this position, you may be hired onto a CBRE contract initially.