Enterprise IT Support Manager — Equity & People Lead

Datadog is seeking a Senior Enterprise IT Support leader to hire, coach, and manage a globally distributed team delivering high-touch support. You will set expectations, measure performance with SLOs/KPIs, and act as an escalation point for complex issues while partnering with cross-functional stakeholders to improve services, tooling, and standards that power employee productivity.

You will drive proactive support, scale self-service programs, and own policies and procedures to ensure fast,