Enterprise Customer Success Manager - AI-Driven Ecommerce

Gorgias is seeking an Enterprise Customer Success Manager to act as a strategic partner for a portfolio of ecommerce merchants. You will guide product adoption, optimization, and long-term success by helping implement AI-powered workflows, automate support operations, and align Gorgias with business goals.

You will collaborate with customers to uncover opportunities, deepen relationships across stakeholders, and ensure maximum value from the platform, while balancing strategic conversations with