Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at Go1, you’ll be at the heart of our partnerships with some of Go1’s most established and strategic clients in Germany and France. Overseeing a $2M+ portfolio, you’ll maintain and grow relationships with mid‑market and enterprise accounts, ensuring they achieve maximum value from our platform while driving retention and expansion.

We’re looking for an experienced CSM fluent in German and French, with the confidence and experience to navigate complex, multi‑threaded relationships across global organisations.

Why You’ll Love This Role:

• Build and cultivate strong relationships with high‑value enterprise customers, earning trust and becoming a strategic partner.
• Lead Quarterly Business Reviews (QBRs) and executive‑level discussions, uncovering opportunities for growth and expansion.
• Orchestrate seamless implementations of Go1 solutions, working closely with Onboarding, Content, and Customer Experience teams.
• Collaborate with Product, Design, and Engineering to feed back client insights that shape our roadmap.
• Partner cross‑functionally with Sales, Marketing, Support, and Operations to ensure an exceptional customer journey.
• Monitor account health, identify risks early, and implement strategies to mitigate churn.
• Develop and execute long‑term account plans, ensuring sustainable growth and accurate forecasting.
• Mentor colleagues and contribute to the wider CSM strategy by sharing best practices and new ideas.

Why You’re a Great Fit:

• Experience: 3‑5 years in Customer Success, Account Management, or a related field, ideally within SaaS or EdTech.
• Enterprise expertise: Proven success managing complex, enterprise‑level clients with multi‑stakeholder relationships.
• Languages: Fluent in German and French (essential).
• Relationship builder: Ability to engage confidently with senior decision‑makers, from managers to C‑suite executives.
• Analytical mindset: Skilled at using data to drive insights, account planning, and growth strategies.
• Resilience and creativity: Comfortable with ambiguity, resourceful in problem‑solving, and proactive in driving outcomes.

Perks & Benefits

• Competitive incentive plan in addition to salary
• Employee Stock Option Plan
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One‑time work from home office set‑up budget
• Unlimited access to the Go1 Learning Hub
• Professional development fund
• Volunteer leave to give back to the community
• PTO + Wellbeing days
• Flexible public holidays - take the days off that are important to you, swap out the ones that are not
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

We are committed to facilitating a barrier‑free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.