Enterprise CSM: AI-Driven Growth & Adoption

Gorgias is hiring an Enterprise Customer Success Manager to partner with a portfolio of ecommerce brands, guiding product adoption and AI-powered workflows. You will align with business goals, optimize support operations, and drive long-term growth.

In this role, you’ll collaborate with Sales, Product, and Support to surface insights and improve customer value, while maintaining data integrity and proactive renewal management. A strong SaaS background helps you excel.