Enterprise AI Solutions Architect

Genesys is seeking an AI Architect to design end-to-end AI systems for customer experience, integrating LLMs, RAG, and orchestration layers within enterprise environments. You will shape how AI interacts across journeys, ensure reliability, and balance performance with governance.

Fluency in English and French is preferred for global projects. Your role involves collaborating with customers and teams to define evaluation metrics, optimize context management, and demonstrate business value of