Enterprise AI Platform Architect — Presales Leader

Zendesk is seeking a Senior Platform Architect to steer the technical strategy of our AI-powered Resolution Platform for large enterprise customers. You will design next‑generation service solutions and act as a trusted advisor to the enterprise sales team, driving proofs of concept and technical wins.

You will lead cross‑functional delivery, architect integrations with MCP and iPaaS, and guide knowledge graphs and security for scalable AI deployments across Zendesk Copilot implementations.