Enterprise AI Platform Architect — Automate & Elevate CX

Zendesk seeks a Senior Platform Architect to guide enterprise customers in using the AI-powered Zendesk Resolution Platform. You will design scalable service solutions and act as a technical advisor to sales teams, driving proofs of concept and technical wins.

You will lead strategic technical discussions, architect integrations, and ensure secure, scalable deployments across complex environments with a focus on autonomous service workflows and data‑driven outcomes.