Enterprise Account Manager

About the role

You are responsible for building strong relationships with customers and prospects by connecting with key business executives and stakeholders, and developing sales reports. Account Managers also answer client questions and identify new business opportunities.

Responsibilities

• Communicate with customers to understand their needs, and help them through email/phone calls.
• Build and develop relationships with customers and potential new customers based on trust and respect.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Liaise between the customer and internal teams.
• Resolve complaints and prevent additional issues by improving processes.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to‑day basis.
• Keep accurate records pertaining to inventory and account notes.
• Increase customer retention and upsell.
• Manage & resolve complex customer situations.
• Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks.
• Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions.

Qualifications

• 2-5 years of experience in account management or sales, ideally with enterprise accounts.
• Solid knowledge of sustainability frameworks and regulations.
• Customer obsession: love helping clients and nurturing relationships.
• Sales mindset and analytical skills to leverage data in decision making.
• Clear understanding of Greenly’s offer and values.
• Native‑equivalent proficiency in French and fluency in English.
• Great interpersonal and cross‑collaboration skills.
• Comfortable working in a fast‑paced environment focused on scaling globally.

Perks & Benefits

• Beautiful offices in the heart of Paris (9ᵉ arrondissement).
• A full package of 78k-82k € per year (fixed + variable).
• Flexible remote work options.
• Top‑notch tools to help you do your best work.
• Private medical insurance with Alan, including mental health support, fully covered.
• 50% Navigo reimbursement for public transport.
• Sustainable lunch vouchers via Ekip.
• Partial coverage of your Gymlib subscription.
• A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people.