Enterprise Account Executive, Expansions

Enterprise Account Executive, Expansions at gorgias.

About the role Gorgias is on a mission to revolutionize the way brands engage with their customers through an AI-driven platform designed for conversational commerce. We are seeking an Enterprise Account Executive to spearhead our expansion initiatives within our established customer base. This role is pivotal in enhancing customer relationships and driving revenue growth through strategic account management.

Key facts

• Location: Paris Engagement: Full-Time Compensation: Base salary ranging from 61,000 to 67,000 EUR, complemented by commission between 40,000 and 44,000 EUR, plus equity options.

What you'll do

• Oversee a diverse portfolio of approximately 120 enterprise accounts, focusing on both retention and growth strategies.
• Identify opportunities for cross-selling and upselling to meet and exceed revenue targets.
• Collaborate closely with Customer Success Managers to develop and implement strategic account plans tailored to each client’s needs.
• Build and nurture relationships with C-level executives at prominent global companies to foster long-term partnerships.
• Work in conjunction with product, legal, and success teams to address and resolve complex client requirements effectively.
• Maintain precise and up-to-date records of account statuses, potential risks, and opportunities within the CRM system.
• Engage in travel for face-to-face client meetings, estimated at around 3 to 4 weeks annually.
• Analyze market trends and customer feedback to inform account strategies and enhance service delivery.
• Prepare and present regular reports on account performance and growth initiatives to the management team.
• Participate in team meetings to share insights and strategies that can benefit the wider sales organization.
• Stay informed about industry developments and competitor activities to identify potential threats and opportunities.
• Contribute to the development of marketing strategies that align with client needs and market demands.

Requirements

• A minimum of 3 to 4 years of experience in managing and selling Enterprise SaaS solutions to accounts generating over 30 million USD in Gross Merchandise Value (GMV).
• Demonstrated success in driving growth for portfolios exceeding 3 million USD in Annual Recurring Revenue (ARR).
• Fluency in both French and English at a professional level is essential.
• Proven ability to influence executive leadership and cultivate long-lasting business relationships.
• Experience in leveraging data trends to pinpoint risks and propose effective solutions.
• Exceptional organizational skills to handle a large volume of accounts in a dynamic and fast-paced environment.
• Strong communication skills, both verbal and written, to effectively convey ideas and strategies to clients and internal teams.

Nice to have

• Familiarity with AI-driven customer service tools and platforms.
• Previous experience in a startup or high-growth environment.
• Knowledge of the e-commerce industry and its trends.
• Experience in negotiating high-value contracts and agreements.
• A background in technical sales or account management for SaaS products.

Skills & tools

• Proficient in CRM software for tracking and managing client interactions.
• Competent in using reporting and data analysis tools to derive insights and inform decision-making.
• Expertise in strategic account planning to align client goals with company offerings.
• Technical aptitude for quickly learning new software and tools relevant to the role.

Practical notes

• Employees are granted access to advanced AI tools, including ChatGPT, Claude, and Granola, to enhance productivity and innovation.
• An annual budget is allocated for professional development and learning opportunities to support career growth.
• Gorgias is committed to fostering an inclusive work environment and offers accommodations for applicants during the hiring process upon request via email.
• By submitting your application, you agree to the processing of your personal data for recruitment and workforce planning purposes.

Join us at Gorgias and be part of a team that is shaping the future of customer engagement through innovative technology and strategic partnerships. Your expertise could make a significant impact on our growth and success!