Engineering Manager - Merchant Experience (Paris or Remote France)

Engineering Manager - Merchant Experience (Paris)

Paris, Paris, France

About the job

We are looking for an Engineering Manager to lead our Merchant Experience Team. Operating in a highly regulated industry the team is responsible for building and maintaining the complete ecosystem that powers merchants' journey with Alma, from onboarding and compliance to daily operations, in-store payment experiences, and performance management.

You will lead a team of engineers (frontend and backend) working on mission-critical products that directly shape how merchants interact with our platform at every touchpoint. Your role will combine technical leadership, people management, and cross-functional collaboration to deliver high-quality, scalable, and intuitive merchant-facing solutions.

Your mission will include tackling challenges such as:

• Building seamless merchant onboarding and KYB workflows that meet compliance requirements
• Maintaining and evolving the merchant and admin dashboards as central hubs for operations
• Enabling in-store payment experiences through POS and EPT integrations
• Designing merchant analytics and steering tools to drive business performance
• Implementing robust role-based access control (RBAC) and user management systems
• Optimizing performance, security, and user experience across all merchant touch points
• Enhancing user experience to drive higher conversion rates
• Optimizing the product for robust performance

About the mission

As an Engineering Manager , your main responsibilities are:

• Lead the design, development, and maintenance of theMerchant Dashboard andAdmin Dashboard , ensuring high availability, scalability, and intuitive UX for merchants and internal teams
• Oversee themerchant lifecycle management : onboarding (including Partner Onboarding API), KYB workflows, legal agreement management, account configuration, and off boarding processes
• Drive the evolution ofmerchant performance tools : analytics, sales dashboards, exports, configuration interfaces that help merchants optimize their Alma setup
• Maintain and enhancein-store payment solutions : POS tools and EPT (Electronic Payment Terminal) management and integration

Technical & Architectural Excellence

• Collaborate closely with Product people (product manager and product designer) to identify merchant and operations teams' needs and lead workshops to define robust technical solutions
• Championauthentication, authorization, and RBAC best practices across all merchant-facing and admin tools
• Monitor performance and ensure compliance with security standards, delivering reliable experiences for merchants, sellers, and internal operations teams
• Advocate for software quality through comprehensive unit, integration, and end-to-end testing strategies
• Maintain technical consistency across dashboard architecture, avoiding fragmentation and technical debt

Stakeholder Collaboration & Documentation

• Engage with internal business stakeholders (Risk, Ops, Legal, Sales teams) to understand merchant needs and translate them into technical requirements
• Partner with the Legal team to implement and maintain legal document management systems
• Develop and maintain internal and merchant-facing documentation to ensure smooth operations and integrations

Team Management & Culture

• Build, mentor, and grow a team of frontend and backend engineers
• Foster a culture of ownership, quality, and continuous improvement
• Conduct performance reviews, career development conversations, and technical mentorship
• Collaborate closely with the Product people (product manager and product designer) to identify merchant and our operations teams needs and lead workshops to define robust technical solutions
• Engage with internal business stakeholders to understand merchants needs and help formulate integration requirements
• Monitor performance, ensuring compliance with security standards and delivering a reliable experience for merchants and operations teams
• Develop and maintain documentation, including public-facing resources, to make Alma’s integration process smooth for merchant customers

What makes you the ideal candidate for our role?

• Education: Bachelor’s or Master’s degree in computer science or a related field
• Experience: 3+ years of relevant work experience with e-commerce platforms, payment solutions integrations, SDKs, or public APIs (internships and apprenticeships excluded), including an experience in managing engineers
• Strong experience withfull-stack development , particularly building complexdashboard applications andadmin tools
• Familiarity with API management platforms, API versioning and developer experience best practices
• Comfortable with frontend technologies like reactjs, react native, angular, vuejs …
• Solid understanding of relational databases , particularly PostgreSQL
• Mastery of version control systems (Git ) and familiar with continuous integration tools (GitHub CI )
• Language: fluent in French and good level of English mandatory
• You're methodical , possess excellent communication skills , with a proven ability to work effectively in cross-functional teams
• Knowledge of Python and/or reactjs is a plus as our product API are written in this language!
• Familiarity withKYB/KYC workflows, compliance requirements , orfintech/payment platforms is highly valued

About the Recruitment Process

• Phone interview with Recruiter (30-45 mins)
• Take-home coding test, following by a remote feedback session (30 mins)
• Team Fit interview (30 mins)
• References Check