Engineer V, Platform Engineering

PRINCIPAL SYSTEMS ARCHITECT

Global Healthcare Operations — Omnicell International

Role Overview

The Principal Systems Architect is responsible for defining, building, and evolving the technical foundations that enable Omnicell to remotely operate, support, and scale its installed base of pharmacy automation systems across hospital environments worldwide.

This is a strategic and founding-level role. The postholder operates across the full lifecycle of Omnicell's remote operations infrastructure — architecture, security, observability, customer connectivity, predictive maintenance enablement, and continuous improvement — while expanding its scope as the international business grows.

The position serves as the primary technical authority for international operations, acting as the local proxy and stakeholder interface toward global functions — including product engineering, cybersecurity, and architecture — ensuring that international operational realities and customer constraints are properly represented and addressed.

The role combines deep technical authority with senior customer engagement and cross-functional leadership, spanning engineering, support, field operations, and hospital IT organizations, without direct hierarchical authority over all stakeholders.

Global Infrastructure Architecture & Operations

• Defines, governs, and continuously evolves the architecture of a global telemetry and remote operations platform covering 500+ pharmacy automation sites across hospital environments in multiple countries
• Designs and maintains the technical foundations for secure remote connectivity, centralized telemetry, monitoring, alerting, and automated diagnostics
• Leverages telemetry data to enable preventive and predictive maintenance strategies, reducing on-site interventions and optimizing support cost-to-serve at scale
• Defines and enforces technical standards for patching, lifecycle management, access control, and system hardening across a heterogeneous, internationally deployed installed base
• Drives continuous improvement of system observability, automation, and operational scalability as the installed base grows

Customer IT Engagement & Remote Connectivity

• Acts as primary technical counterpart for hospital IT departments and DSI teams, negotiating remote access frameworks and connectivity architectures in constrained, security-sensitive environments
• Defines reference architectures for customer environments, balancing Omnicell operational requirements with hospital network and cybersecurity policies
• Leads technical discussions during pre‑deployment assessments, solution design, and infrastructure validation phases
• Aligns system architecture with customer constraints related to network architecture, cybersecurity policies, and healthcare IT governance frameworks
• Supports resolution of complex infrastructure incidents involving customer environments

Security & Credential Governance

• Serves as primary international proxy to global cybersecurity and compliance functions, ensuring that remote operations security posture is consistent with corporate standards while reflecting international operational constraints
• Defines and drives access management, authentication, and cybersecurity governance policies for remote operations across the installed base
• Identifies unaddressed organizational security risks and leads remediation initiatives, including the design and deployment of credential and VPN management frameworks integrated into service delivery systems
• Translates operational security requirements into governed work instructions and procedures, including in environments where formal QMS frameworks are being established
• Ensures remote operations infrastructure meets security and compliance requirements applicable in hospital and regulated healthcare IT environments

Product & Platform Leadership

• Serves as primary technical proxy for international operations in product and platform initiatives, representing operational and customer requirements to global engineering and product functions
• Provides architectural requirements and serviceability guidance to global Product Design Engineering teams on questions of remote operability, security, and privacy specific to international deployments
• Drives international operational initiatives to improve supportability, incident resolution efficiency, and scalability, in coordination with global product roadmap

Cross-Functional Leadership & Organizational Development

• Identifies organizational gaps and leads cross-functional remediation initiatives across security, operations, product, and customer engagement domains, coordinating with relevant global functions
• Manages and coordinates with third-party vendors and integrators in multi-supplier environments
• As the function is built and scales, provides technical leadership and mentoring to team members
• Contributes to the transition of remote operations from an externalized capability to a structured, scalable internal function

Technical Skills

Infrastructure & Operations

• Windows / Linux environments, including heterogeneous and legacy OS fleets
• Enterprise networking: LAN/WAN, VPN, firewalling, remote access frameworks
• Identity & access management: credential governance, MFA, role-based access control
• Monitoring & observability platforms; time-series data infrastructure
• Backup, recovery, and operational data integrity management

Software & Data Engineering

• Scripting and development for operational automation (Python, workflow orchestration)
• SQL/NoSQL data engineering; API integration and service development

Healthcare IT & Interoperability

• Deep familiarity with hospital IT environments, DSI stakeholder dynamics, and healthcare security constraints
• Working familiarity with healthcare data interoperability standards (DICOM, HL7/IHE, FHIR) sufficient to engage effectively with hospital IT teams and engineering stakeholders

Security

• Operational cybersecurity: threat awareness, system hardening, access control, credential governance
• Ability to translate security requirements into operational procedures and work instructions
• Familiarity with security and compliance frameworks applicable in regulated healthcare environments

Soft Skills

• Strategic systems thinking combined with hands‑on execution capability across the full technical stack
• Ability to identify organizational blind spots and drive remediation without formal mandate
• Senior stakeholder engagement — hospital DSI, internal engineering, international and US corporate leadership
• Cross‑functional leadership without hierarchical authority, in low‑governance and ambiguous environments
• Structured, evidence‑based problem solving
• Clear technical communication across engineering, operations, and business audiences
• Autonomous and delivery‑focused, with the ability to manage competing priorities across complex international environments

Organizational Context

Reports to Head of Customer Operations / Technical Operations — Omnicell International. Works closely with:

• Customer Support and Field Engineering teams
• Global Product Engineering and Architecture functions
• Customer IT departments and hospital DSI teams
• Third‑party vendors and integration partners

Experience & Qualifications

• Significant experience in complex healthcare IT environments or related regulated industries
• Proven track record in designing and operating remote infrastructure at international scale
• Experience as technical lead or architect in multi‑stakeholder, cross‑functional environments
• Prior experience managing vendors and operating within international corporate matrix structures
• Advanced degree in engineering, computer science, or a related technical discipline