Engineer Issuing Support

Engineer Issuing Support page is loaded## Engineer Issuing Supportlocations: Italy

• Gallarate: France
• Paristime type: Full timeposted on: Posted 2 Days Agotime left to apply: End Date: April 11, 2026 (26 days left to apply)job requisition id: JR
• As a Systems Analyst, you will work in the Issuing Support team, where you will be responsible for supporting Global Blue business applications – issuing related, with particular focus on providing technical support to our biggest global merchants (“Global Accounts”), their IT partners and internally their assigned Technical Account Managers. This role also involves close internal cooperation with Product Managers and developers, IT operations teams and IT Managers located in many different countries.
• Job Description As a Systems Analyst, you will work in the Issuing Support team, where you will be responsible for supporting Global Blue business applications – issuing related, with particular focus on providing technical support to our biggest global merchants (“Global Accounts”), their IT partners and internally their assigned Technical Account Managers. This role also involves close internal cooperation with Product Managers and developers, IT operations teams and IT Managers located in many different countries. **Main duties and responsibilities**
• Provide 2nd level support for the Global Blue set of Issuing Solutions.
• Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities.
• Assess current systems and processes, and develop new tools to improve service reliability
• Leverage operational management tools to develop service monitoring and automated incident response
• Collaborate with Product Management and Engineering teams to develop automated tools & procedures for software deployment
• Plan, document and perform changes for supported services, deploy software releases to production and non-production environments
• Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders
• Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels.
• Maintain effective communication channels with all parties involved **Reporting and collaboration** The holder of the position reports directly to the Service Delivery Manager, Issuing. The position requires close collaboration within the Infrastructure and Operations teams, Technical Account Managers and Global Accounts merchants and their IT partners. Profile and education
• Structured, reliable, customer oriented approach
• Excellent ability to analyze and simplify problems and identifying and implementing solutions
• Operational “hands-on” attitude and resolution orientation* and relevant IT and/or business administration related education concluded
• Very good communication and team skills, ability to present ideas clearly and concisely* operational "hands-on" attitude
• Ability to communicate with external partners in professional way
• Enjoy working in a multi-cultural environment
• Commitment and dedication to work
• Ability/flexibility to deal with changing tasks depending on merchant need
• Ability to adapt to fast changing environment and deliver despite urgency and pressure
• Experience with Powershell, SQL, APIs, JSON, HTTPs, Javascript/C# and analysis and reporting tools such as SPLUNK
• Understanding of Point-of-Sale related technology and transactional systems beneficial **Specific skills and knowledge*** minimum 2-4 years of professional experience in a similar application support or Dev

Ops role* experience in supporting business applications in large or medium scale environments* experience in collaboration with software development teams or outsourcing contractors* proven ability to work in a matrix organization with teams distributed in different time zones* desirable: work experience within an international environment* desirable: ITIL certification

At Global Blue, we firmly believe that enhancing the shopping experience drives performance.

Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over **40 years** of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.

As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over **35 million*

• Tax Free Shopping transactions every year and our payment partners in elevating the experience of **more than 31 million** transactions worldwide. Our post-purchase solutions also cater to the needs of **over 47m e-commerce shoppers.*
• Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.

Our diverse community of over **2,000 employees** represent more than **80 nationalities** across **53 countries**. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.

Together, we innovate, create, and strive towards a brighter future for the businesses we serve.

With Global Blue, enjoy the journey.

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