Engineer II, Field Service

Role Overview

Engineer II, Field Service PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology; genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

Key Responsibilities

• Install, maintain, upgrade, and repair PacBio equipment at customer sites.
• Accurately document service activities and expenses in a timely manner.
• Manage and maintain a dependable spare parts inventory.
• Collaborate with Territory Account Managers and Field Application Specialists to deliver exceptional customer service.
• Mentor and train junior and new service engineers.
• Develop and optimize operational procedures and processes.
• Share field insights by contributing to the knowledge base and communicating with the FSE team.
• Provide detailed feedback and analysis of field issues to Technical Support and service management.
• Author and refine service documentation, including alignment, replacement, and upgrade protocols.

Qualifications and Requirements

• Associate or Bachelor’s degree in Engineering, Mechatronics, or equivalent experience.
• Knowledge of biochemistry, biology, and/or life sciences.
• Strong analytical and troubleshooting skills with a problem‑solving mindset.
• Proficiency with Windows and Linux OS, networking, and general computer hardware/software.
• Valid driver’s license with a clean driving record.
• Excellent interpersonal, written, and verbal communication skills.
• Fluent French and English.
• Self‑motivated and capable of working independently with minimal supervision.
• Based in the Paris, France area.
• Willingness and ability to travel extensively.

Preferred Experience

• Minimum of three years’ experience in servicing or supporting complex electromechanical or chemical equipment.
• Hands‑on experience with life sciences instrumentation, particularly DNA sequencing technology.

Additional Information

This role is not eligible for visa sponsorship. May be required from time to time to visit and work at PacBio locations for such times as the company considers necessary for proper performance of duties.

All listed tasks and responsibilities are deemed essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, disability, gender identity, and sexual orientation.

Salary Range: €36,300.00 - €54,500.00.