Engagement Manager h/f
We are an innovation leader in automation and digitalization . Passionate about technological innovation and closely collaborating with partners and customers, we care about the digital transformation in the process and discrete industries . With our Digital Enterprise portfolio, we provide and encourage companies of all sizes with an end-to-end set of products, solutions and services to integrate and digitalize the entire value chain.
Do you want to drive commercial growth and shape the future of digital transformation? We're seeking an experienced Engagement Manager to support the growth and transformation of our Consulting and Services teams. You'll become the commercial referent for service delivery , responsible for developing service proposals for transformation programs across our PLM and MOM technologies on medium to large-scale engagements with significant Cloud/SaaS transformation strategies. You'll ensure optimal customer experience from proposal development through final delivery while building lasting partnerships with our clients. This is your opportunity to make a real impact in a dynamic, innovative, and human-centered environment!
Responsibilities
- Build and develop business relationships within client accounts, driving the positioning and value of engagement to ensure a consistent and professional experience throughout projects
- Collaborate with sales and pre-sales teams to identify and manage engagement with all relevant external and internal partners
- Develop service contracts by leveraging your commercial skills to ensure projects are delivered within time, budget, and quality objectives
- Lead commercial negotiations of Services with clients in collaboration with Sales teams, establishing clear conditions for project implementation
- Support the company's "Move to Cloud" strategy by building adapted service offers that meet evolving customer needs
- Achieve assigned service order and margin targets on existing and new named accounts
- Work with Service management to request and assign qualified resources to key project positions, ensuring proper organization for successful execution
Qualifications
- Engineering degree or equivalent qualification
- Significant experience in establishing or delivering service offers for digitalization projects within service or software companies
- Proven experience in managing partner ecosystems, including Value Added Resellers and System Integrators
- Experience in leading teams within a service organization
- Deep knowledge of the PLM, CAD, MOM, ERP market and other industrial software landscapes
- Strong understanding of customer processes in product development, production, and maintenance
- Familiarity with software deployment and service delivery strategies (Agile, Waterfall, SAFe, etc.)
- Fluent in French and English with strong communication skills
- Ability to build relationships, persuade, and influence at all levels
- Adaptable and flexible mindset with quick response to evolving requirements
Nice to have
- Knowledge of Teamcenter, Opcenter, or Polarion
- Experience in SaaS and subscription-based business models
- Background in managing complex, multi-stakeholder transformation programs
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.