Engagement Manager (H/F)

Overview

As a Global Engagement Manager , you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas of IT infrastructure, cloud transformation, and digital services . You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.

Key Responsibilities

• Serve as the primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.

• Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.

• Coordinate cross-functional teams across geographies, ensuring consistency in delivery, governance, and communication.

• Apply Agile, PRINCE2 , and hybrid methodologies to manage program execution, timelines, and risk.

• Ensure 24x7 operational readiness and SLA compliance for infrastructure-heavy engagements, including incident and change management.

• Drive financial performance : revenue forecasting, cost control, invoicing, and deviation management.

• Lead executive-level client communications , manage expectations, and resolve escalations.

• Ensure quality assurance and program integrity, aligning with technical standards and business goals.

• Oversee multi-site, multi-shore delivery models , ensuring seamless coordination and performance.

• Support business development by identifying growth opportunities within existing accounts.

Qualifications

• 15+ years of experience in IT program management, with a strong focus on infrastructure and client engagement.

• Proven experience managing large-scale, international, 24x7 operations with high availability requirements (99.99% SLA).

• Deep understanding of cloud technologies (public, private, hybrid) and infrastructure services.

• Certified in Agile (Scrum, SAFe) and PRINCE2; PMP or ITIL certifications are a plus.

• Strong leadership, communication, and stakeholder management skills.

• Fluent in English; French proficiency is a strong advantage.

Benefits

• Competitive fixed + variable compensation

• Holiday bonus, profit sharing, and CSE benefits

• Work with global clients on cutting-edge transformation projects

• Access to training, certifications, and international career paths

• Participate in community events: tech meetups, after-works, and innovation weeks