End User Account Manager

Responsibilities

• Own and develop relationships with large end-user accounts in Algeria, including public sector, large enterprises, and key strategic customers
• Demonstrate a strong understanding of local market dynamics, including competition, pricing practices, tender processes, decision cycles, and influencers
• Anticipate market trends, customer needs, and competitive moves to proactively position HP solutions
• Develop and execute comprehensive strategic account plans for key clients, aligning their business goals with the organization's offerings
• Utilizes margin management techniques and engages with partners to improve win rates and solution delivery
• Anticipates client needs and facilitates solution development in collaboration with internal and external stakeholders
• Defines and pursues joint growth opportunities with partners leveraging the organization’s portfolio
• Anticipates and addresses potential risks to client relationships, implementing strategies to mitigate negative impacts
• Leads contract renewal negotiations, manages pricing discussions and secures contract extensions while ensuring favorable terms for both parties
• Analyzes account performance data, tracks key performance indicators, and provides data-driven insights to clients for continual improvement
• Stays updated with industry trends, market shifts, and competitive landscape, sharing insights and recommendations with clients
• Provides guidance and mentorship to junior account managers, assisting in their development and growth within the organization

Requirements

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence
• Typically has 7-10 years of work experience, preferably in customer relationship management, account management, or a related field
• Proven experience in End User Sales in Algeria
• Demonstrated track record of working directly with large accounts and strategic customers in the country
• Solid understanding of Algerian market dynamics, procurement practices, and competitive landscape
• Experience managing complex opportunities, tenders, and multi-stakeholder deals
• Fluent in French and English; Arabic is a strong asset.