EMEI Business Analyst

Overview and purpose of role

As a Business Analyst at Christian Louboutin, you will be part of the EMEI Merchandising & Planning team and will have a variety of tasks, including statistical analysis across the EMEI region (51 stores, 20 countries). You will report to the Merchandising & Planning Director EMEI and your team is a key support function to the wider team, by providing adequate analysis and reporting to drive the business.

The position also includes a growing CRM analysis dimension to better understand our customer base and behaviour, allowing a multidimensional approach in the provided analysis. You will have a proven ability to effectively manage the tasks assigned for multiple areas across the business, whilst delivering in a timely manner on company projects.

Key Responsibilities

• Provide sophisticated analysis and reporting on daily/weekly/monthly basis by collecting and analysing all sales data and highlighting key messages on sales versus forecast by product category.
• Report to top management on global business with qualitative business insights on a weekly basis.
• Support and assist the PMB team with appropriate and ad‑hoc deep‑dive analysis according to business risks and opportunities in order to support decision making and action plans definition.
• In charge of planning and creating markets visits trade reports for the EMEI MD, Retail Directors and Managers and PMB team.
• Create, maintain and improve Excel templates in a continuous improvement mindset.
• Act as the expert on BI tools and share the expertise with any business counterpart.

Development of CRM Analysis

• Assess the need and create new KPIs to allow the teams to learn our customers’ behaviour.
• Monthly customer business reports (customer typology & customer category) at various levels (region, stores).
• Customer behaviour analysis with product categories and seasonality.
• Customer and transactional cross‑selling analysis.
• Close collaboration with central CRM team to contribute to creating centralised reports.
• Create an analytical mindset in the retail and e‑commerce teams.
• Data quality monitoring.
• Supervise the team on coordinating the weekly, monthly and annual trade deck, and its communication to top management.
• Ensure reports are updated accurately and delivered in a timely manner.
• Coach and develop your team while identifying training needs and facilitating or managing as necessary; provide constructive, straightforward feedback to develop the team.
• Ensure high performance standards through coaching, training, and development; perform ongoing talent assessments.

Skills & Requirements

• A minimum of 3 years’ experience in a similar position.
• Strong communication and interpersonal skills.
• Strong IT and analytical skills.
• Excellent attention to detail.
• Curious, open‑minded and “out of the box” thinking.
• Excellent communicator and team player.
• Someone who uses initiative with a hands‑on approach and the ability to prioritise.
• Ability to work in a fast‑paced environment.
• Fluent professional English.

Salary

The annual gross salary range for this position is between 40 000€ and 50 000€.

Equal Employment Opportunity

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values.