EMEA O365 Regional Lead position

Job description:

Missions and responsibilities:

• Administration
• Day-to-day admin of O365 services (Exchange Online, Teams, SharePoint, OneDrive, etc.) for EMEA.
• Configuration and management of convention, templates user accounts, groups, and permissions.
• Support
• Serve as Level 2/3 support for O365 issues in EMEA.
• Train local IT support and end-users when needed.
• Monitoring & Reporting
• Monitor service health dashboards and security center.
• Produce regular reports on usage, security, incidents, and adoption.
• Project Participation
• Support O365-related projects for all EMEA project  (e.g. migration, integration, tenant-to-tenant changes).
• Provide local/regional insight into planning and execution.
• Documentation
• Maintain documentation for O365 configurations, policies, procedures, and troubleshooting, aligned with the group.
• Vendor & License Management
• Interface with Microsoft or licensing providers for EMEA-related issues.
• Manage license assignments, renewals, and adjustments in alignment with the governance group and business needs.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Microsoft certifications preferred.
• Minimum 10 years of IT experience, with at least 5 years in M365 environments.
• Experience in multinational or multi-regional organizations is a strong plus.

Technical Skills

• In-depth knowledge of Microsoft 365 suite.
• Familiarity with Microsoft Power Platform tools and scripting.
• Understanding of hybrid cloud/on-prem integration environments.

Soft Skills

• Strong communication and stakeholder management skills.
• Project management and coordination experience.
• Ability to work independently and across multiple time zones.
• Analytical mindset with a user-centric approach.