EMEA Network Partner Lead - Strategy & Growth

Europe / United Kingdom

The Network Partner Management Center Lead EMEA plays a pivotal role in overseeing and governing our network partners across Europe, the Middle East, and Africa. In this position, you will drive thought leadership, manage a team of Network Partner Relationship Specialists, and advance continuous improvement and performance within the region.

What You’ll Be Doing

• Overall responsibility for the management of Network Partners (NPs) in the region.
• Set overall strategy on NP engagement for the region (e.g., visit priorities, governance forums).
• Identify opportunities with NPs to deepen relationship and mutual growth, in collaboration with the Head of Multinational Network Partner Management.
• Manage a team of Network Partner Relationship Specialists and drive their performance using the NP Performance Management Framework to achieve KPIs.
• Ensure the performance of the network partners related to the agreed performance metrics.
• Serve as senior escalation point for partners’ executive contacts while managing a select number of partners on a day‑to‑day basis.
• Build highly collaborative relationships with key producing offices (MO and where relevant Underwriting and Claims) to anticipate, prevent, and resolve service issues and support client retention and new business opportunities.
• Drive NP strategy, commercial and contractual relationships, identify new partners in territories/products, conduct assessments, drive agreements, and manage NP relationship termination.
• Engage with AXA XL’s claims teams and credit control to obtain a holistic understanding of performance with partners in the region.
• Contribute to broader Multinational Solutions Services topics as part of the MSS Leadership Team by providing thought leadership to shape MSS strategy and insights, and taking responsibility for various projects and initiatives.

What You Will Bring

• Multinational Insurance expertise: Well‑established experience in a large, multinational corporate insurance business.
• Collaboration and relationship management: Ability to build and maintain effective relationships with clients, brokers, network partners and AXA XL functions in various global locations.
• Language & communication skills: Excellent verbal and written communication skills in English. Additional language(s) spoken in the region desirable.
• Analytical skills: Ability to analyze data and performance metrics to monitor and evaluate the effectiveness of the network and identify areas for improvement.
• Problem‑solving: Aptitude for identifying and resolving challenges with our partners in the region.
• Adaptability: Flexibility to work in a dynamic international environment, understanding diverse cultural and business practices.
• Regulatory compliance: Knowledge of insurance regulations and compliance requirements in different jurisdictions.
• Leadership skills: Experience managing a team of insurance professionals.
• Continuous improvement: Track record of implemented solutions leading to performance improvements and/or efficiency gains.
• Project management: Change and project management experience desirable.

Benefits

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

AXA XL is an Equal Opportunity Employer.