EMEA HR Time & Attendance Service Delivery Consultant

Overview

Job Title: EMEA HR Time & Attendance Service Delivery Consultant

Location: Paris, France

Corpor ate Title: Up to Vice President

Company: Bank of America

Role

The role is responsible for end-to-end management of complex Leave of Absence (LOA) cases across EMEA, with primary responsibility for France and support for additional jurisdictions (e.g., Italy). The successful candidate will partner with employees, managers, HR, Payroll, Benefits, and external agencies to deliver compliant, employee-focused solutions while mitigating operational, regulatory, and reputational risk. The role also provides specialist support across French HR operations, including absence management, time and attendance, payroll administration, statutory reporting, and employee lifecycle processes.

Key Responsibilities

• Leave of Absence Management (EMEA): Manage complex leave of absence cases from initiation through resolution across EMEA. Provide guidance and support to employees and managers. Partner with HR, Payroll, Benefits, and regional stakeholders to ensure consistent and compliant outcomes. Maintain accurate case documentation, reporting, and audit-ready records. Escalate and manage high-risk or complex cases with HR leadership. Contribute to process improvement and risk mitigation initiatives across LOA operations.
• France – Time, Attendance & Statutory Absence: Administer and manage statutory leave processes (sickness, maternity, paternity, and other protected absences). Coordinate social security-related administration and employee communications. Manage relationships with French social security authorities (CPAM) and other bodies. Support return-to-work processes following statutory leave. Monitor and administer holiday and RTT entitlements. Partner with Benefits and Payroll to align policies with statutory requirements.
• France – Payroll & Statutory Administration: Provide accurate payroll inputs through local time and attendance systems. Support payroll reconciliation activities (including IJSS payments). Administer social security portals and statutory contributions. Coordinate annual statutory reporting (BDES, Bilan Social). Manage local employer contributions and regulatory obligations (e.g., Agefiph, apprentissage, 1% logement). Act as an operational partner to the France Payroll function.
• France – Employee Lifecycle & Governance: Support onboarding (including DPAE registration and contract verification). Coordinate Occupational Health requirements and statutory medical reviews. Manage work-related accident reporting with Health & Safety stakeholders. Lead Works Council administration (agenda, documentation, meeting records). Prepare and process termination documentation and related system updates.
• Additional HR Operational Support: Coordinate learning and development administration; support internship processes; oversee administrative activities including temporary workforce administration and reporting.

Required Qualifications

• Fluency in French and English.
• Significant HR operations experience within a complex, multinational environment.
• In-depth knowledge of French employment legislation, statutory leave requirements, and social security processes.
• Solid understanding of payroll operations and time and attendance administration in France.
• Experience managing complex employee cases requiring sound judgment, discretion, and risk awareness.
• Ability to manage multiple priorities and deadlines across jurisdictions.
• Proficiency in Workday and Microsoft Office applications (Excel, PowerPoint, Teams, Copilot).

Key Competencies

• Effective stakeholder management and relationship-building.
• Excellent communication and consultation skills.
• Sound judgment and decision-making capabilities.
• High attention to detail and commitment to accuracy.
• Strong problem-solving and issue-resolution skills.
• Organisational and prioritisation abilities.

What We Look For

• Employee-centric approach with regulatory and operational discipline.
• Accountability for high-quality outcomes in a fast-paced environment.
• Continuous improvement mindset focused on employee experience and operational effectiveness.
• Commitment to integrity, confidentiality, and professionalism.

Benefits

• Competitive retirement plan in addition to State plans
• Medical plan provided by the bank as a top-up to Social Security
• Access to health advice through English and French speaking providers
• Life and disability insurance
• Time Savings Account (CET) for leave days
• Commuter pass reimbursement (50%)
• Nursery scheme for children under age 3
• Works council benefits and Employee Assistance Programme
• Volunteer opportunities and cultural/event access (e.g., art exhibitions in Paris)

EEO and Company Information

Bank of America is an equal opportunities employer and ensures that no applicant is subject to less favourable treatment on the basis of sex, gender identity, gender expression, race, religion, belief, colour, nationality, age, sexual orientation, pregnancy or maternity, socio-economic background, dependents, or disability. We are committed to accessible recruitment processes and encourage candidates to discuss adjustment requirements. We strive to reflect diverse perspectives and backgrounds in our workforce.

We are guided by a common purpose to help make financial lives better through the power of every connection. We hire individuals with a broad range of backgrounds and experiences and invest in our teammates and their families by offering competitive benefits. We offer flexibility to suit various roles. Join us!