EMEA Head of ISA Operations

Overview / Purpose of the Position

We exist to create positive change for people and the planet. Join us and make a difference too! The internal and supplier assurance (ISA) business partners with clients to build trust within their organisations and across their value chains. ISA has undergone tremendous growth, and this strategic role will support this growth across the EMEA region by shaping our approach to delivering client solutions, enabling us to add greater value to our clients and enhance our client centricity, whilst harmonising with global and other regional efforts. The Head of Operations will build the EMEA operational framework for this business line, integrating it seamlessly into the company's established processes while ensuring it operates with commercial discipline, efficiency, and scalability, all whilst ensuring alignment with the global ISA community to drive standardisation. This role requires a leader who can create a tightly integrated delivery engine that ensures quality, efficiency, margin control, and regulatory readiness, without duplicating the company’s infrastructure. The successful candidate will combine strong operational leadership with a solid understanding of professional services, preferably within audit or advisory environments.

Responsibilities & Accountabilities

• Process: Collaborate with relevant stakeholders to define the client journey for ISA throughout EMEA whilst working closely with global teams to ensure alignment.
• This will result in:
  • process that is clearer, better understood, aligned and embedded across the globe
  • process that is more efficient and effective in servicing both EMEA and global client contracts
  • process that is considerate and aligned to the future direction and growth of the ISA business
  • process that incorporates governance and transparency at its core
  • process that effectively leverages existing best practices
• Operational delivery: Responsible for working with direct reports and other regional leaders to mobilise teams to deploy a client‑centric solution across our clients, maintaining the competencies and roles required to support the operational delivery of the ISA programs and collaborating with the respective regions to develop these competencies more widely to support EMEA programs.
• This will result in:
  • clear framework of the competencies required when delivering an ISA program
  • greater understanding of and alignment with the competencies adopted across the regions
  • increased capacity and capability to support the ISA programs
  • improved program performance and impact on the client organisation
  • sales teams feel more supported when engaging with or building client proposals, confident in our ability and expertise to deliver the solution
• Global Hub: Responsible for aligning EMEA operations with the global Hub, resulting in greater clarity in the roles and responsibilities of the hub.
• Governance: Work collaboratively with the respective compliance teams to ensure ISA controls and processes are appropriate, proportionate to the risk, embedded and effective.
• This will result in:
  • risk mitigation to a reasonable level
  • forming and maintaining strong external relationships with internal compliance teams
  • forming and maintaining strong external relationships with associations and regulators, keeping abreast of changes, and ensuring they are translated into our ways of working
• Performance: Deliver ISA revenue and growth across EMEA while working with the global team to drive global growth and revenue. This results in:
  • deeper understanding of ISA performance at a client and program level
  • an established cadence of performance monitoring
  • greater focus and emphasis on improving business performance
  • more insights to feed into business forecast and strategic resource planning

Travel requirements

EMEA travel as required to support business and client activity.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.