EDI Customer Business Solutions

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co‑create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

Your role

The primary purpose of the EDI Customer Business Solutions is to follow the pipe of EDI projects and ensure the methodology is well applied to deliver EDI solutions on time and in quality. The position is responsible for coordinating with regions and supporting them when needed. The candidate acts as the main customer point of contact for business escalations.

What are you going to do?

• Design the EDI project methodology (process, tools, governance), in collaboration with the IT Business Analyst team.
• Build onboarding documents for CBS.
• Promote our interfacing capabilities to CBS and BD/Sales community.

• Follow the pipe of projects (potential + ongoing).
• Monitor that each project is correctly applying the defined methodology, identify any deviance.
• Alert and manage escalation in case of risk (delay, quality, cost) for customer project.
• Configure standard report or create customer reports when required: Tracker for flow monitoring, KPI, KFI, KXI.
• Provide tools (Missing report) to the teams in charge of DQ – Data Quality for internal control (Missing Report).
• Complete the SOP part related to Business Solutions and handover to Operations (BPS, Customer service) when specificities impacting the work instructions.
• Be the first point of contact when no CBS yet allocated to a customer.

• Report CBS activity: project status, review pipe to GHO A&O and GHO IT.
• Define and implement KPIs.
• Alert and inform A&O Management on critical issues.
• Coordinate actions between regions and with IT when major issues / escalations.
• Follow top 5 customers to anticipate escalations on a regular basis.
• In collaboration with A&O IT Business Analyst, participate in the definition of a support process & tools for live EDI flows.
• Define KPIs for EDI monitoring.

What are we looking for?

• Equivalent of a Bachelor’s degree in business management, logistics or supply chain management.
• Project management knowledge/certificate.
• Familiarity with freight forwarding operations, customs and documentation processes.
• Strong experience with supply chain software and tools, including TMS (Transportation Management Systems).
• Proficient in data analysis, reporting, solutions designs and system mappings.
• Ability to quickly understand customer’s internal and external supply chain processes, policies & systems with ability to apply and further expand CEVA operating capabilities.
• Broad, enterprise-wide view of the business within depth understanding of business strategy, operating processes and capabilities, business process standardization, enabling technologies, and governance.
• MS Office Suites – Excel, Word, Visio and PowerPoint.
• Global supply chain management knowledge.
• Experience in applying order, transportation and other logistics management systems to a variety of complex global supply chain operations.
• In depth supply chain with hands‑on practical experience.

What do we have to offer?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. There’s no doubt that you will be compensated for your hard work and commitment.

About tomorrow

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.