Ecommerce Operations Manager

About the Company:

We are a dynamic and rapidly growing company specializing in delivering high-quality products to a global customer base. Our mission is to provide exceptional online shopping experiences by leveraging cutting-edge technology and a customer-centric approach. As we expand our operations across Europe and Asia, we are seeking a dedicated E-commerce Operations Manager to join our team.

Job Summary:

The E-commerce Operations Manager will focus on driving business growth by analyzing online sales performance, identifying opportunities for improvement, and coordinating cross-functional efforts to optimize our e-commerce strategy. This role requires a strategic thinker with hands-on experience to optimize our e-commerce operations and drive sales growth.

Key Responsibilities:

• E-commerce Strategy & Execution: Develop and execute e-commerce strategies for mi.com, focusing on improving online sales growth and enhancing customer engagement. Actively monitor and optimize daily platform performance to meet business goals.
• Project Management: Manage and coordinate e-commerce projects, including sales campaigns, product launches, performance marketing initiatives, and CRM activities. Ensure projects are completed on schedule and achieve their intended goals.
• Advertising and Marketing Optimization: Oversee the planning, execution, and continuous optimization of online advertising campaigns to improve key metrics such as website traffic, conversion rates, and return on ad spend (ROAS).
• Data Analysis & Reporting: Perform regular business reviews and generate reports to monitor sales performance and operational efficiency. Use data-driven insights to identify growth opportunities and implement actionable improvements on the e-commerce platform.
• Cross-functional Collaboration: Collaborate closely with GTM, marketing, sales, and other teams at headquarters, regional, and local levels to ensure e-commerce initiatives are well-coordinated and aligned with broader company objectives.

Qualifications:

• Bachelor's degree in Ecommerce, Business Administration, Digital Marketing, or a related field.
• Minimum of 3-5 years of experience in e-commerce management or a similar role
• Proficiency in English, French, and Chinese (both written and spoken)
• Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
• Strong project management skills, with the ability to handle multiple tasks and meet deadlines.
• Outstanding communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.