Dispensary Wellness Associate

The Dispensary Wellness Associate at FINO Cannabis plays a key role in delivering an exceptional patient experience from the moment someone walks through our doors. This position blends customer service, education, compliance, and sales in a fast-paced, highly regulated medical cannabis environment. You’ll help patients feel informed, comfortable, and confident in their purchases—while upholding the highest standards of professionalism, accuracy, and confidentiality.

This role reports directly to the Lead, Assistant Dispensary Manager, and Dispensary Manager.

• Deliver outstanding, patient-first customer service in alignment with company standards
• Meet or exceed individual sales goals and key performance indicators (KPIs)
• Build long-term patient relationships through education, trust, loyalty programs, and grassroots community engagement
• Accurately recommend cannabis products based on patient needs and physician recommendations
• Clearly explain product effects, formats, and general cannabis knowledge in a compliant and approachable way
• Address patient questions or concerns promptly and elevate issues to management when appropriate
• Process transactions using the Point of Sale (POS) system, including accurate cash handling
• Maintain strict compliance with state regulations, company policies, and asset protection procedures
• Dispense medical cannabis through the Medical Marijuana Use Registry (MMUR)
• Assist with daily opening and closing procedures, including display setup and breakdown
• Support inventory processes such as receiving, stocking, replenishment, and cycle counts
• Perform accurate data entry and maintain patient records
• Answer incoming phone calls and direct them appropriately
• Maintain educational materials, patient packets, and in-store resources
• Keep the dispensary clean, organized, and welcoming at all times
• Protect patient confidentiality in full compliance with HIPAA regulations
• Foster a positive, respectful, and team-oriented work environment
• Perform additional duties as assigned to support store operations

Note:

The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

The Company is committed to providing an accessible and barrier-free environment. Please advise Human Resources if you require accommodation during any part of the recruitment process.

Qualifications & Skills

• High school diploma or GED required; equivalent experience considered
• Retail experience with cash handling and POS systems required
• Experience in regulated environments (pharmacy, banking, healthcare, compliance-driven roles) strongly preferred
• Medical cannabis industry experience is a plus, but not required
• Working knowledge of Microsoft Office and general computer proficiency
• Excellent verbal and written communication skills
• Strong attention to detail and ability to follow procedures consistently
• Self-motivated with a strong work ethic and a drive to succeed
• Ability to think critically, problem-solve, and work independently when needed
• High level of integrity and professionalism
• Must be at least 21 years old and able to pass a criminal background check

Working Conditions

This role operates in a professional retail dispensary environment and regularly uses standard office and retail equipment, including computers, phones, and POS systems. This is a part-time position , with flexibility required for evenings, weekends, and holidays based on business needs.

Physical Requirements

While performing the duties of this role, the employee is regularly required to stand and walk for extended periods, communicate clearly with patients and staff, use hands and arms for handling products and equipment, and occasionally lift up to 50 pounds.