Director Success Management (F/M/X)

Company Overview

We are a world‑leading hospitality group, a team of over 360,000 dedicated to the art of welcome. We have been designing new ways of experiencing the world for over 50 years.

Job Overview

Welcome in the Commercial, Digital & Tech department. Our mission is to elevate guest experience and drive revenue for hotels and owners worldwide, at the lowest costs and sustainably. The Success Management Hubs & Brands team drives the global adoption and performance of Commercial, Digital & Tech initiatives across regions and brands.

Responsibilities

• Co‑defining and driving annual success plans: Collaboratively define and lead the annual success plans for brands and regions, focusing on Commercial, Digital & Tech (CD&T) related initiatives.
• Ensuring regional performance through project management: Oversee project management for specific regional needs to ensure the EBITDA performance of the respective region/brand.
• Articulating CD&T's value proposition: Craft and articulate the CD&T's compelling narrative to regional stakeholders, showcasing advancements, preparing adoption plans, and fostering rapid execution down to hotels/clients.
• Advocating for regional and brand needs: Act as the voice of regional and brand requirements within internal teams, enabling informed prioritization of initiatives or judicious renunciations.
• Fostering collective efficiency through synergies: Identify and promote synergies between regions and brands to enhance collective efficiency and optimize resource utilization.
• Establishing and managing governance: Implement and oversee the governance framework with regions and brands for CD&T and contribute to the preparation of COMEX / C‑Level executive meetings.
• Leading the Success Management team: Manage and develop the Success Management team dedicated to the ENA, Americas, China, MEPAC regions, and the group's Luxury & Lifestyle brands.

Key Interactions

• Strategy & Office Team
• CD&T codir
• All verticals within the CD&T organization, particularly Distribution, Loyalty/Ecommerce, and Sales & Revenue
• Sales, Marketing, Distribution & Loyalty teams across regions and brands
• Regions & Brands’ Chief Commercial Officers

Main Challenges

• Ensure a thorough understanding of the STO performance challenges for each region and brand.
• Understand all the key challenges of the CD&T, regardless of expertise, to be able to support their success and articulate the storytelling for all company levels.
• Play a cornerstone role between central CDT and all regions & brands with interactions with a wide range of profiles and skillsets within the company, high exposure.
• Implement the right management and governance mechanisms to ensure collective efficiency across regions and brands.

Qualifications

• Min 8 years of experience including management experience
• Consulting firm experience
• Business acumen
• Results‑oriented analytical mind
• Proven ability to structure, organize, and synthesize ideas and storylines effectively
• Proactive, driven, autonomous, reliable, rigorous, and flexible
• Excellent written and oral communication skills
• A true team player
• People management skills from sales, tech, operations, and business‑oriented backgrounds
• Strong communication & change management skills
• French and English proficiency

Benefits

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• Continuous improvement approach to reduce the digital impact on the environment across all projects.
• Work‑life balance support with flexible work options in France (remote, office, coworking).
• Training and career paths defined individually and collectively.
• Daily deep work and personal development opportunities.
• Multicultural and English‑speaking environment.
• Continuous improvement & training: hackathons, partnerships, certifications, and a learning platform.
• All Heartist® Program: unforgettable stays and experiences worldwide.
• Heartist® for Good Program: support an association of your choice (1 day per year).
• Employee Social Committee (CSE) supporting cultural and sports activities.
• Sustainable Mobility Package for eco‑friendly transport.
• Coverage of urban public transport subscriptions between home and workplace.
• €11 meal vouchers.
• Mandatory health insurance plan funded 50% by Accor without extra cost for dependents.
• On‑site wellness and sports facilities via Gymlib.

EEO Statement

We value the richness of diverse nationalities, personalities, and professional backgrounds. We know how to adapt to the specific needs of our employees, including those with disabilities. We encourage all applications, regardless of gender.