Director, Revenue Management Programs - Fairmont Hotels & Resorts and Raffles Hotels & Resorts

Raffles Hotels & Resorts and Fairmont Hotels & Resorts are legendary brands steeped in history and loved by generations past, present and future. With distinguished landmark addresses around the world, they serve as the vibrant heart of each destination, curating culturally enriching, intellectually stimulating experiences that respect local communities, heritage and the environment.

Job Description

The Director, Revenue Management Programs for Raffles & Fairmont Hotels and Resorts reports directly to the VP Revenue Management Systems and Solutions. The role supports the Revenue Management Performance teams for both brands by analyzing hotel performance, managing vendor relationships, maintaining and evolving the Revenue Management toolkit, and driving improvement initiatives. The Director also supports strategic cross‑functional initiatives and works with diverse stakeholders across global corporate and hotel teams.

Essential Duties And Responsibilities — (Key Activities)

Revenue Management (RM) Program Management

• Manage external vendor relationships, including regular calls and portfolio review; track enhancement requests and resolve operational challenges impacting hotel performance.
• Track and report regular hotel participation status to guide the Revenue Management Performance team with target hotels.
• Analyze hotel performance and recommend focus hotels to the Performance team.
• Identify best practices to share with hotels in RevUp calls or through RM tools and other means.

Learning and Knowledge Management

• Own the RM toolkit, reviewing and updating all published documents for relevance and accuracy.
• Evaluate, track, and incorporate enhancement requests into the RM toolkit.
• Collaborate with RM and Distribution leads to create new knowledge materials aligned with system enhancements and brand guidelines.
• Moderate RM community chat groups, ensuring information relevance and redirecting inquiries to appropriate resources.
• Manage efficiency improvements for existing processes within the Distribution and RM teams.

Budget Process Curation

• Own the commercial toolkit for annual budget and business plan creation.
• Track enhancement requests and implement them annually.
• Collaborate with Finance and commercial departments on the annual refresh of the business plan template for open hotels and the commercial positioning plan template for new openings.
• Own RM and Distribution information in the Hotel Yearly Guidelines, following central and brand guidance for annual documentation.

Internal Liaison

• Serve as the RM Support team contact point for the Dubai office.
• Liaise with Accor central team and Raffles and Fairmont cross‑discipline system owners for internal applications, focusing on communication and training needs.
• Participate in monthly centrally hosted update calls for internal applications, track enhancement requests, and advocate for hotel needs.
• Create documentation and training materials and lead RevUp calls as needed.

Qualifications

• 2–3 years of Hotel Director Revenue Management, or Regional/Corporate Revenue Management role experience.
• Advanced computer skills.
• Strong expertise in RM systems, tools, processes, and strategies.
• Strong project management skills.
• Strong training capabilities.
• Experience with AI solutions an asset.
• Bachelor’s degree in Hotel Business Administration, Revenue Management, Hotel Operations, or a related field an asset.

Skills And Knowledge

• Strong communication: strategic thinker with stakeholder management and influencing skills; excellent written and verbal communication in English; ability to interact with diverse stakeholders and senior leadership.
• Proven leadership experience: outcome‑driven Revenue Strategist with cross‑functional project coordination and change management.
• Revenue Management and Distribution knowledge: familiarity with RM and Total Hotel Profit optimization concepts, tools, and processes, and hotel operational processes.
• Knowledge of distribution principles: ability to correlate distribution opportunities with RM performance optimization.
• Exceptional organizational skills: highly organized with a proven track record of managing multiple projects efficiently.
• Advanced computer proficiency: expert‑level Microsoft Office skills to create high‑quality, visually engaging documentation within brand guidelines.
• Analytical and critical thinking: demonstrated ability to gather, organize, and analyze information using logical systematic processes, generating goal‑setting and planning activities.
• Entrepreneurial mindset: ability to generate innovative ideas and creative solutions to challenges.
• Collaboration and interpersonal skills: proven ability to build relationships with internal teams and hotel team members.
• Attention to detail and multi‑tasking: meticulous attention to detail combined with strong time management and multitasking to meet competing deadlines.
• Reading comprehension: capability to understand contractual agreements and identify areas for improvement in work‑related documents.
• Systems: strong knowledge of RM and Distribution systems; experience with task management software is an asset.