Director, Renewal Sales EMEA South

Job Description

The Director, EMEA South Renewals will partner with Sales to guide conceptualization and implementation of region/area renewal strategies and secure sustainable renewal pipeline with enterprise level customers.

You will lead a renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes.

Renewals are the life blood of a SaaS company's revenue stream and the Renewals leader will focus on the achievement of renewals targets while keeping a teaming approach in their engagement with EMEA South Account Sales leadership.

What you get to do in this role:

• Partner with EMEA Renewals leaders on refining our renewals strategy and engagement with EMEA SouthSales teams
• Ensure that Renewal procedures are understood and implemented across the teams
• Manage the EMEA South renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
• Partner with EMEA South Sales leadership to ensure understanding of our go-to-market for sales/renewals programs
• Provide role clarity for team members and link departmental goals to the larger organization
• Provide summaries of performance metrics that help the EMEA South sales organization focus on renewals execution, customer success and account planning for the renewal
• Engage with the operations team to establishes analysis of trends and performance to identify greater efficiencies and achieve operational excellence.
• Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners
• Assist Sales or Renewals reps and leadership with renewals negotiations
• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years of progressive experience in Renewals, Sales or Customer Success leadership – preferably in a SaaS environment
• 3+ years success leading a team or other managers
• Experience scaling teams
• Experience creating employee-focused programs to increase engagement
• An understanding of enterprise software selling processes

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.