Director, Product Strategy EMEA South

Role Overview

This is one of the most consequential roles at ServiceNow. You will sit at the intersection of our most important enterprise customers, our field leadership, and our product organization—translating what’s happening in the field into how we build, sell, and deliver the platform.

What You Will Do

Engage directly with C-suite executives and transformation stakeholders at our most strategically important enterprise accounts, drive functional and domain-specific conversations, and orchestrate the post-sale deployment and adoption motion for high-value customers.

Why It Might Be a Fit

You will work across Product, Customer Success, Partner, and the BUs—orchestrating resources with a sense of urgency and a bias toward customer outcomes. You will advise field leadership on how to sequence and prioritize across their account portfolios, drive pipeline at scale, and enable and activate the field to orchestrate across ServiceNow’s full resource network.

Requirements

• 10+ years in enterprise software—spanning sales, customer success, product strategy, or business development at scale
• A proven track record of operating at the C-suite level with genuine credibility in digital transformation and platform conversations
• Deep fluency in agentic AI, automation, and platform-led growth motions
• Experience navigating complex, matrixed organizations—and getting things done across them anyway
• Strong instincts for when to elevate, coach, and when to get out of the way
• Comfort moving between strategic altitude and operational detail without losing effectiveness at either
• Experience working across post-sale, product, and GTM functions—not just one of them
• Willingness and ability to travel up to 50%

Benefits

Equal Opportunity Employer

Accommodations for candidates with disabilities

Export Control Regulations compliance