Dining Room Manager

• Location 1392 Stamp Creek Rd,Salem, SC, ,United States
• Employee Type Full Time 40
• Manage Others Yes

Description

Responsibilities

1.Operational Leadership: Oversee daily dining room, bar, terrace, patio, host stand, and service station operations to ensure smooth service, balanced pacing, proper setup, cleanliness, and readiness for each shift.

2. Service Execution: Lead the floor during service by greeting members and guests, monitoring reservations, table turns, food quality, ticket times, service flow, and overall member satisfaction.

3. Team Leadership: Train, coach, support, and hold front-of-house employees accountable for service standards, teamwork, appearance, professionalism, and performance expectations.

4. Communication: Coordinate clearly with culinary, bar, event, leadership, and support teams regarding reservations, member notes, menu updates, service priorities, special requests, and operational concerns.

5. Member Experience: Build rapport with members and guests, anticipate preferences, address concerns promptly, and ensure follow-through on service recovery or leadership follow-up needs.

6. Administrative Accountability: Maintain accurate floor plans, staffing assignments, tip pools, POS entries, checkout documentation, sales reports, operational notes, maintenance requests, and end-of-shift paperwork.

7. Standards & Compliance: Uphold Keowee Key standards for steps of service, food safety, alcohol service, workplace safety, uniform compliance, cleanliness, security, and company policies.

8. Continuous Improvement: Support recruiting, onboarding, training, scheduling, inventory communication, and process improvements that strengthen service quality, efficiency, and team development.

9. Additional Duties: Perform other duties as assigned by Food & Beverage leadership.

Requirements

Qualifications

1.High school diploma required.

2. Three to five years of private club, fine dining, restaurant, or comparable hospitality leadership experience required.

3. Strong leadership, communication, organization, coaching, and problem-solving skills required.

4. Ability to remain calm, professional, and solutions-focused in a high-volume member-service environment.

5. Working knowledge of Microsoft Office Suite and club management/POS systems required; Jonas Encore, Northstar, or similar systems preferred.

6. ServSafe and TIPS certification preferred, or ability to obtain as required.

Summary

The Dining Room Manager leads front-of-house dining operations with a focus on member experience, service consistency, team performance, and operational readiness. This position serves as a visible floor leader who connects dining service, culinary communication, staff accountability, and Keowee Key’s hospitality standards.