Digital Workplace Manager – Communication Platforms (F/H)

Job Overview

Louis Vuitton, founded in 1854, continues to pursue excellence and innovation across all métiers. As part of the LV_NEO digital transformation team, you will support the deployment and maintenance of collaborative platforms for employees worldwide.

Louis Vuitton is an equal‑opportunity employer committed to diversity and inclusion, including the employment of people with disabilities.

Responsabilités

• Define and drive the product strategy and roadmap for collaborative platforms (Microsoft 365, Zoom, Adobe), ensuring alignment with business needs, user experience and adoption.
• Own the end‑to‑end of the collaborative platforms: vision, governance, performance, security, and user experience.
• Lead the deployment and governance of Microsoft Copilot and AI use‑cases, supporting business units in adoption and setting eligibility, use, and compliance rules.
• Establish and enforce a global governance framework (security, compliance, access control) in partnership with IT and business stakeholders.
• Manage licensing strategy and cost optimisation: analyze usage, rationalise licences, and communicate budget impacts.
• Structure the operational and support model (L2/L3), formalise processes, and ensure service quality.
• Develop automation solutions (PowerShell, Microsoft Graph API) to optimise operations, stabilise processes, and improve scalability.
• Track user experience and adoption metrics, define performance indicators, and drive continuous improvement.
• Collaborate with international teams to deploy and evolve collaborative solutions, sharing best practices across entities.
• Act as a technical and functional reference for collaborative platforms, coaching Tech Leads, L2/L3, and external partners to resolve complex issues.

Profil

• Graduate with a Bac +5 in Engineering, Business or equivalent university degree.
• Minimum 5 years of experience in an international Digital Workplace environment focused on collaborative platforms, product ownership, cross‑functional coordination, and complex technical ecosystems.
• Strong expertise in Microsoft 365 collaboration services and governance.
• Ability to make structural decisions and drive initiatives autonomously, taking full responsibility for critical environments.
• Proven capacity to blend strategic steering, product ownership, and operational coordination of collaborative platforms with varying technical involvement.
• Experience managing change initiatives and supporting users in adopting new solutions.
• Ability to leverage expert teams, Tech Leads, L2/L3, and external partners for operations, implementation, and advanced support.
• Proficiency with communication and project management tools (Zoom, Jira, Confluence, …).
• Good understanding of cybersecurity, compliance, and user adoption.
• Excellent communication skills and strong relational qualities for interacting within a large ecosystem.
• Fluency in English and French, orally and in writing.
• Appreciated sensitivity to the luxury sector and its values of excellence, precision, and creativity.

Avantages

• Work in a leading luxury company that values excellence and innovation.
• Be located in the heart of Paris, 2nd arrondissement.
• Enjoy personalised HR support throughout your career.

Reference LVM32914