Digital Workplace Engineer Tech Lead

Your tasks

You will lead a distributed Workplace IT function across France and the US, owning both operations and strategy for end-user IT. This is not just a support role — you will act as the go-to leader for Workplace IT, driving standards, mentoring, and shaping the evolution of the internal IT environment across multiple regions (Europe, North America, Middle East, Africa), supporting approximately 360 users and devices. Contribute to the modernization of our technology stack and internal processes by leveraging AI‑driven tools, practices, and innovations.

What you’ll own

Lead the Workplace IT function

• Act as the primary owner of Workplace IT across regions
• Coordinate and mentor Level 1 support (internal or external)
• Set priorities, improve processes, and raise overall support quality
• Drive a user-first, high-performance IT culture

Run global IT operations

• Oversee end-user support and escalation management
• Own onboarding/offboarding workflows at scale
• Ensure consistent service delivery across all locations

  Own and scale the workplace stack

  • Lead administration and evolution of:
    • Identity & access management
    • MDM / endpoint management
    • SSO setup
    • Security stack (AV, VPN, firewall)
    • Collaboration tools
  • Own IT asset lifecycle and governance

  Drive projects & continuous improvement

  • Lead tooling and infrastructure projects end‑to‑end
  • AI ready: Automation of tasks using Copilot, Power Automate, and PowerShell
  • Define architecture, documentation, and security standards
  • Identify gaps, propose solutions, and implement improvements
  • Bring structure, scalability, and long‑term vision to Workplace IT

  Profile required

  • 5+ years in Workplace IT / Systems / Network roles, with leadership or ownership experience
  • Ability to lead without a large team (hands‑on + strategic)
  • Strong decision‑making skills and a sense of accountability
  • Experience coordinating stakeholders across regions
  • Excellent communication skills, able to align technical and business needs
  • A proactive mindset: you anticipate problems rather than react to them

  Our values

  • Trust is our foundation, ensuring transparency and integrity in every action.
  • We promote inclusion, fostering a culture of empathy, diversity, and belonging where everyone’s voice matters.
  • We encourage a hands‑on mindset, valuing initiative, resilience, and action‑oriented thinking.
  • We strive for excellence, constantly pushing boundaries to drive innovation while demonstrating generosity in all our endeavors.
  • Above all, we succeed as one team, united by a shared goal: collaboration.

  Languages

  • Fluent English is mandatory. This is a core part of the role, not a “nice to have”: Daily collaboration with US-based team members, Leading discussions, projects, and decisions in English, Operating smoothly in a fully international environment
  • French is required
  • Spanish or Italian is a plus

  What we offer

  • Join a fast‑growing company in a friendly, international environment (offices in France, Italy, Spain, Canada, Dubai, and Mexico)
  • Telework Charter ensures the right balance between onsite and remote work
  • Additional benefits: CSE, meal vouchers, profit‑sharing bonus, and more

  More info

  • Location: Paris
  • Seniority: Senior (7–10 years)
  • Contract type: Full‑time, hybrid

  DiliTrust is a socially responsible company committed to diversity and promoting professional equality at all levels.