Digital & Tech Mgmt Mgr

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technology Account Lead based in Paris.

Purpose of the Role

Primary technology advisor, customer-facing lead, and escalation point for all aspects of Digital & Technology (D&T) as it relates to the growth and operation of the GWS account.

Individual Accountabilities

• Maintain and effectively communicate CBRE's perspective, position, and strategy for technology to leadership.
• Drive the most competitive technology solution by leveraging the standard stack wherever possible and innovating for specific differentiation.
• Identify, quantify, and recommend mitigations for risk related to the technology solution (information security, technical, transition, and operational risk).
• Actively engage with clients and account leaders to build the account technology roadmap in alignment with client outcomes, ensuring CBRE's technology is viewed as "Leading" in client pulse surveys.
• Drive new D&T technology initiatives — sponsored by D&T or others — that are relevant to the account's and sector's priorities (e.g., IFM Hub).
• Facilitate and connect technology subject matter experts and thought leaders (internal and external to CBRE) with account teams and leadership to discuss, design, and deliver new account innovation and/or operational requirements.
• Direct other technology and analytics resources on the account, such as the CMMS Administrator/Analyst and the Business Analytics Leader/Analyst.

Essential Leadership Behaviors

• Expertise and understanding of the technology landscape (CBRE, market, client) — "thought leadership."
• Clarity and simplification of messaging — "speak the language of business outcomes" and market technology solutions effectively.
• Innovative thinking — "thinking outside of the box."
• Proactive approach to opportunity and risk — "looking around corners."
• Energy and excitement for the solution — "bring the passion."
• Deep understanding of our business — "PhD in CBRE."
• Facilitate broad teams of individual contributors and subject matter experts toward agreement on technology solutioning and transitions — "teaming."
• Coach and mentor individuals within the broader CBRE technology community — "succession planning."

Parameters for Success

Key Metrics / Financial Targets

• Deliver key technology initiatives aligned with account and sector goals and strategies:
  • Develop case studies on key D&T initiatives to measure success.
  • Deliver AI and Smart FM solutions as a core offering.
• Identify technology solution efficiencies:
  • Scale technology and AI to challenge the status quo.
  • Identify and measure operational efficiencies.
• Develop and maintain the account technology roadmap and execution in alignment with GWS D&T timelines.
• Increase technology and AI literacy on the account and share learnings with peers:
  • Measure and share feedback on products with D&T leadership.

Key Capabilities

• Access to, and influence over, technology delivery priorities within D&T and the account team. Expand network within CBRE D&T and the broader business.