Digital Solutions Integration Specialist

Job Description

We are looking for a highly motivated, top‑notch experienced clinical support person, with the necessary background in digital technology, to join us in an important period of growth for digital solutions based on our Intuitive Hub and daVinci5 (incl. MyIntuitive+) technology in the assigned region.

Primary Function of Position

Our digital solutions provide technology to enable easier capturing, archiving, live streaming and sharing of clinical video and other data around diagnostic and therapeutic procedures, while also allowing for a complete integration with electronic medical records (EMR) and picture archival and communications (PACS) systems. With our newest cloud‑based services we deliver a system for clinical training and educational purposes allowing our surgeons to reflect and improve their clinical skills.

Roles And Responsibilities

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally).
• Perform Intuitive Hub in‑services, workflow analysis, customization, and optimization to meet customer objectives.
• Educate and prepare customers for My Intuitive+ including customer onboarding.
• Monitor and drive the digital products utilization by customers and clinical users.
• Drive continuous expansion of the user base by working with key hospital staff and thought leaders.
• Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital support teams for resolution.
• Lead clinical teams through training sessions, helping them understand system operation.
• Onboard, coach, and mentor new and existing team members.
• Participate in the training and launch of new products and/or procedures.
• Participate in departmental and cross‑functional projects to develop or improve Intuitive processes, deliverables, and other material.
• Build excellent relationships with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service.
• Support complex customer events involving multi‑departmental collaboration and multi‑faceted solutions.
• Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System.
• Provide feedback based on client experiences to support and product development teams for process improvements.
• Prospect for digital solution expansions and upgrades of existing base.

Qualifications

• Bachelor’s degree or equivalent experience required. Engineering, life science or medical background preferred.
• 2+ years’ experience in procedural / OR healthcare software required.
• 2+ years of experience with clinical project integrations.
• Prior knowledge with EMR/PACS solutions is an advantage.
• Background in training of clinical and OR staff required.
• Knowledge of the Procedural/Operating Room environment required.
• Excellent analytical and problem‑solving skills required.
• Expertise and experience in delivering consulting services to the value to the customer required.
• Ability to deliver consistent and effective communication.
• Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions.
• Highly organized and able to manage time in a fast‑paced environment.
• Strong communication skills, both written and verbal in Dutch, German and English.
• Travel >75%.

Export Controls Disclaimer

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to obtain an export license from the U.S. Government on your behalf. For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date.

Equal Employment Opportunity

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

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