Digital IT Product Manager of TechRequest

Overview

Airbus Commercial Aircraft is looking for a TechRequest IT Product Manager (f/m) to join our IM team based in Toulouse, France . You will be part of a team developing Airbus Programmes & Customer Engagement activities. As part of the IM Customer Services team you will be involved in the critical TechRequest application, which aims to manage airline technical queries and drive support digitalisation.

Challenges

• Lead the end‑to‑end lifecycle, vision, and go‑to‑market strategy for the critical TechRequest application (customer case management).
• Translate business needs into a prioritised product backlog in close alignment with the Business Product Owner.
• Accountable for continuous release management and the delivery of IT solutions that meet time, cost and quality standards.
• Partner with architecture teams to propose relevant IT solutions (AWS, Skywise, SAP, COTS) aligned with the global Enterprise Architecture.
• Act as an end‑user advocate to secure customer centricity, seamless UX and high business value for airlines and MROs.

Qualifications

• Minimum 10 years of professional experience in digital product and project management (Cloud/AWS, SAP, Skywise).
• Functional or technical architecture knowledge with proven experience in digital industrialisation challenges.
• Strong stakeholder management, leadership skills and an ability to drive change in complex environments.
• Advanced level in French and negotiation level in English are required.

Benefits

• Financial rewards: attractive salary, success and profit sharing schemes, employee savings plan and a voluntary employee stock purchase plan.
• Work‑life balance: extra days‑off for special occasions, holiday transfer option and a staff council offering social, cultural and sports activities.
• Wellbeing & health: complementary health insurance coverage and site‑specific services such as a health services centre, concierge, gym and car‑pooling application.
• Individual development: upskilling opportunities, unlimited access to over 10,000 e‑learning courses, certifications, expert career paths, accelerated development programmes and national and international mobility.

Legal Statements

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

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