Digital Innovation Project Manager

As part of the Digital Department, you will play an active role in developing new omnichannel experiences to offer our customers a unique experience, as part of GUERLAIN's business growth and transformation.

Job responsibilities

As such, your missions are as follows:

• Participate in the management and steering of various innovation projects:
  • Support the design and development of new technologies.
  • Participate in the framing and definition of new solutions (identification of business needs, framing workshops, etc.) with the various teams (Marketing, Training, Business Development, CRM, etc.).
• Change management:
  • Participate in the drafting of technology user guides and keep them up to date.
  • Train markets in new projects and support them in their implementation.
• Track performance:
  • Monitor launches and analyze key KPIs.
  • Identify retail, online, web 3 or Artificial Intelligence opportunities.
  • Identify third-party solutions that can improve the customer experience.

Profile

• Strong Analytical and Research Skills: Ability to conduct in-depth market research, analyze data, and identify actionable insights.
• Creative Thinking & Problem Solving: An open-minded approach to experimentation, capable of generating novel ideas and addressing challenges from unique perspectives.
• Project Management Knowledge: Understanding of project management principles to support ongoing initiatives.
• Excellent Communication & Interpersonal Skills: Ability to clearly articulate ideas, collaborate effectively with diverse teams, and present findings to stakeholders.
• Passion for Luxury and Sustainability: A genuine interest in the luxury beauty industry and a strong commitment to sustainable practices.
• Digital Fluency: Familiarity with digital technologies and their application in enhancing customer experience and business processes.
• Adaptability & Curiosity: Ability to quickly acquire new knowledge and adapt to evolving trends.
• Education: A master's degree in a relevant field such as business, marketing, innovation management, engineering, or sustainable development.