Digital & E-commerce Performance Manager Europe (H/F)

Digital & E-commerce Performance Manager Europe (H/F)

As the Digital & E-commerce Performance Manager within the Digital & Omnichannel Department of Christian Dior Couture for Europe, you will assume a pivotal strategic leadership role accountable for the Europe E-commerce business performance.

You will be responsible for planning and driving the E-commerce performance putting together strategic insights and action plans to deliver topline and bottom-line growth across the 29 markets within Europe's, splited in four key regions (Northern Europe, Central/Eastern Europe, Southern Europe, and France).

Act as a catalyst for seamless communication and collaboration between various departments, orchestrating comprehensive, 360° Digital & Omnichannel initiatives.

Job responsibilities

Digital & OmnichannelBusiness Planning & Performance Lead the sales planning and monitoring of the Europe E-commerce business performance and budgets in close collaboration with central and regional Finance teams, incorporating insights and strategy from the four European regions and Head-Office teams (including. Digital & Omnichannel, Performance Marketing ,CRM, Media,Merchandising inputs). Spearhead thebusiness performancereviews,analysis, communication of E-commercesalesandOmnichannelservicesresults(quanti & quali)to key stakeholders, providingclear and measurable recommendations to support the zone business objectives. Oversee thedesignand deployment of performance managementdashboardsand local reportingtools, acting asanentry pointbetween headquarters and regional users. Standardize ecommerce KPIs and performance metrics across markets to ensure consistency, alignment with global business objectives. Plan and lead regularBusiness Reviews and contribute to the strategic planning of e-business and omnichannel sales initiatives.

Business Development& Service Excellence Lead andanimatethelocalcommunity of E-commerce managers from the four regions, to driveeach country’s businesstargets achievements and overallperformance improvementsacrossthe purchase funneland marketing channelsuntil the clientdelivery, ensuringconsistentand exceptional clientexperience. Lead cross-functional teamsat Europehead officein the development and execution of strategicbusinessinitiatives to driveincrementaltopline business growth,profitability andimproveclient satisfaction. AnalyzeDigital & Omnichanneluser and client’sbehaviorperformance to provide insights thatcan localize thewebsiteUI/UX andidentify newservices andfeaturesto increasebothconversion rate andoverallOmnichannelclientexperience. Lead efforts in A/B testing, personalization strategies, and other techniques to continually enhance the ecommerce site’s performance.Identify and evaluate emerging technologies and trends, providing recommendations for innovation and improvement.

P&L Management: Oversee the consolidated P&Lof E-commerceinclosepartnership with regionalFinance & Controllingteams, ensuring financial targets are met and resources are allocated effectively. Animatemonthly P&L reviews andstrategic action plans and optimizations to enhance revenue and profitability.

Profile

• Extensive experience (10+ years) in driving commercial performance, ideally within the luxury or fashion sector, with a proven track record of success in a senior leadership role.
• Strong understanding of e-commerce and omnichannel business models, with the ability to develop and implement effective strategies for driving growth and profitability,from Acquisition (Digital Marketing channels) to Conversion
• Exceptional analytical skills and a deep passion for data , with the ability to translate complex data into actionable business insights .Demonstrated expertise in project management , change management , and process improvement, with the ability to drive complex initiatives to successful completion.
• Outstanding communication , presentation , and interpersonal skills , with the ability to effectively influence and collaborate with cross-functional teams and senior leadership.
• Proficiency in performance management and reporting tools , with the ability to develop and implement sophisticated dashboards and reports.