Digital Customer Knowledge & Processes Lead

Sephora is seeking a permanent contract for a Knowledge & Customer Care leads role based in La Défense, France. The role focuses on leading digital projects for Customer Service, refining knowledge content, and coordinating European service operations.

You will manage cross-functional teams, draft training materials, and champion continuous improvement in customer relations. The ideal candidate has strong leadership, at least 8 years in similar roles, fluent English, and proven ability to manage